Retail Tech Sales & Service Consultant

Telstra Corporation; Townsville City; Sur place; AUD 63 000 - 85 000; Plein temps

Avantages offerts par ce poste

Generous discounts

16 weeks parental leave

Telstra Extra Day Off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

Additional leave options

Training & career growth

Flexible working hours

Recognition programs

Inclusive culture

Résumé du poste

As a Telstra Retail Customer Service & Sales Consultant at Willows, you will assist customers with product selection, service activation, and basic troubleshooting, creating positive experiences through effective communication and retail standards.

You’ll operate with foundational autonomy and contribute to customer satisfaction and store performance. Telstra invites you to join an iconic Aussie brand that helps customers connect and thrive.

Qualifications

• Excellent communication and customer service skills.
• Ability to think on your feet and tailor solutions for each customer.
• Sales-driven with KPI focus.
• Willingness to learn in a dynamic environment.
• Customer-facing experience is a plus but not required.

Responsabilités

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs.
• Be the Go-To Tech Expert: Stay up-to-date with gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use consultative selling to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Connaissances

Communication

Sales drive

Customer service

Resilience

Learning mindset

Description du poste

As a Telstra Retail Customer Service & Sales Consultant at Willows, you will assist customers with product selection, service activation, and basic troubleshooting, creating positive experiences through effective communication and retail standards.

You’ll operate with foundational autonomy and contribute to customer satisfaction and store performance. Telstra invites you to join an iconic Aussie brand that helps customers connect and thrive.