Tech-Savvy Retail Consultant: Elevate Customer Experiences

Telstra Corporation; City of Melbourne; Hybrid; AUD 40,000 - 55,000; Full time

Benefits offered by this job

Telstra discounts

16 weeks parental leave

Telstra Extra Day Off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

Flexible working hours

LinkedIn Learning programs

Job summary

Telstra in Melbourne is hiring a Retail Customer Service & Sales Consultant to assist customers with product selection, activation, and basic troubleshooting. You’ll deliver personable experiences, stay up-to-date with gadgets, and work toward sales targets while supporting the store team.

You’ll be a go-to tech expert, helping customers find solutions that fit their needs and ensuring Telstra standards are met. Flexible hours and growth opportunities are available.

Qualifications

• Experience delivering excellent customer service.
• Ability to upsell and meet sales targets.
• Strong communication and problem-solving skills.
• Comfort with demonstrating tech products to customers.

Responsibilities

• Provide frontline customer service and product advice in-store.
• Assist with service activation and simple troubleshooting.
• Meet and aim for sales targets and KPIs.

Skills

Customer service

Sales skills

Communication

Product knowledge

Job description

Telstra in Melbourne is hiring a Retail Customer Service & Sales Consultant to assist customers with product selection, activation, and basic troubleshooting. You’ll deliver personable experiences, stay up-to-date with gadgets, and work toward sales targets while supporting the store team.

You’ll be a go-to tech expert, helping customers find solutions that fit their needs and ensuring Telstra standards are met. Flexible hours and growth opportunities are available.