Team Leader - Hospitality & Guest Experience | Rotations

Yo-Chi; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Fun incentives

Culture & energy

Complimentary Yo-Chi per shift

Leadership pathways into management

Job summary

Yo-Chi is seeking a proactive Team Leader to drive energy on shift and lead a high-performing crew across busy periods. You will guide frontline staff, coach teammates, and uphold Yo-Chi’s service standards to deliver memorable guest experiences every visit.

This role requires you to open/close the venue, manage cash and daily admin tasks, ensure safety and cleanliness, and support stock control while maintaining consistent food safety practices. A passion for people and teamwork is essential.

Qualifications

• 2+ years leadership experience in hospitality, retail or customer service.
• Natural ability to motivate and bring positive energy to a team.
• Keen to learn, grow and develop professionally.
• Confident in making decisions and solving problems during a shift.
• Availability to work a rotating roster, including evenings, weekends and public holidays.
• Genuine passion for people, teamwork and creating great experiences.

Responsibilities

• Leading the team through busy shifts with confidence, positivity and great energy.
• Creating memorable guest experiences by delivering genuine, friendly service.
• Coaching and supporting team members while leading by example.
• Opening and closing the venue, including cash handling and daily administrative tasks.
• Keeping the venue clean, safe and running smoothly.
• Managing stock, receiving deliveries and helping keep everything organised behind the scenes.
• Maintaining our food safety, hygiene and operational standards every day.

Skills

Leadership

Motivational energy

Decision making

Roster management

Job description

Yo-Chi is seeking a proactive Team Leader to drive energy on shift and lead a high-performing crew across busy periods. You will guide frontline staff, coach teammates, and uphold Yo-Chi’s service standards to deliver memorable guest experiences every visit.

This role requires you to open/close the venue, manage cash and daily admin tasks, ensure safety and cleanliness, and support stock control while maintaining consistent food safety practices. A passion for people and teamwork is essential.