Venue Leader — Lead Team, Elevate Guest Experience

Yo-Chi; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Free Yo-Chi

Volunteer days

Career progression

Flexible roster

Discounts

Job summary

Yo-Chi Surry Hills is seeking a Venue Leader to guide a high-energy team and deliver the guest experiences Yo-Chi is known for. This hands-on role focuses on coaching, operations, and achieving strong venue performance in a fast-paced setting.

Join a people-first brand committed to growth, with a flexible roster, opportunities to lead, and the chance to be part of one of Australia’s fastest growing hospitality groups.

Qualifications

• Proven leadership experience within hospitality, retail, or QSR environments.
• Experience coaching and developing high-performing teams.
• Strong understanding of labour management, COGS, and venue performance.
• Confident in managing daily operations, administration, compliance, and stock control.
• A strong communicator who leads by example and builds connected, high-performing teams.
• Availability across a flexible Monday to Sunday rotating roster.
• Passionate about people, culture, and creating memorable guest experiences.

Responsibilities

• Deliver outstanding guest experiences and set the standard for your team each shift.
• Provide ongoing training, feedback, and support to help team members grow.
• Support sales growth while managing labour and COGS to achieve commercial targets.
• Oversee rostering, stock management, ordering, cash handling, and venue administration.
• Recruit, onboard, lead, and retain a team that shares the Chi.
• Ensure exceptional standards across guest experience, product quality, food safety, cleanliness, and presentation.
• Take ownership of venue performance, team engagement, training completion, and operational execution.

Skills

Leadership experience

Team coaching

Labour management

COGS understanding

Communication skills

Job description

Yo-Chi Surry Hills is seeking a Venue Leader to guide a high-energy team and deliver the guest experiences Yo-Chi is known for. This hands-on role focuses on coaching, operations, and achieving strong venue performance in a fast-paced setting.

Join a people-first brand committed to growth, with a flexible roster, opportunities to lead, and the chance to be part of one of Australia’s fastest growing hospitality groups.