Team Leader - Desktop Home Assessing Qld

Hinchen; Moreton Bay; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus and reward programs

Additional paid ME leave day

Paid volunteer leave

Paid parental leave

Discounts on insurance products and at

Health and wellbeing initiatives

Employee recognition programs and team

Job summary

Hinchen Recruitment Group partners with an Australian owned client delivering smarter home insurance solutions. Based in North Lakes, they seek an experienced Team Leader to guide 6–8 Desktop Home Assessors in desktop-based home assessing, scope validation, cost control and end-to-end claims management.

You will coach and mentor assessors, drive performance against KPIs, support process improvements and foster strong relationships with internal stakeholders and repair networks to deliver

Qualifications

• Previous leadership or supervisory experience within Home Assessing, Building, Insurance or Trade-related environments
• Strong background in estimating, scoping and assessing residential building repairs
• Ability to mentor, inspire and performance manage a team
• Excellent communication and stakeholder management skills
• Strong organisational and time management capability
• Experience handling escalations, complaints or complex claims matters
• Insurance industry experience highly regarded, but not essential
• Minimum 2 years’ experience within Home Assessing or the broader Building industry

Responsibilities

• Leading, coaching and mentoring a team of Desktop Home Assessors
• Driving high standards across scoping accuracy, cost validation and claims management
• Managing escalated claims and complex customer matters
• Monitoring team performance, KPIs and operational outcomes
• Supporting process improvement initiatives across the Home Claims function
• Building strong relationships with internal stakeholders, suppliers and repair networks
• Providing ongoing training, feedback and capability development across the team
• Contributing to workforce planning and operational improvements

Skills

Leadership

Mentoring

Stakeholder management

Communication

Time management

Organizational skills

Escalation handling

Job description

We are pleased to partner with our Australian owned Client who provides smarter products and solutions to safeguard their customers in their time of need. Their range of general insurance products protect customers at home, on the road and on holiday with home, contents, motor vehicle, motorcycle, pet and travel insurance products, as well as roadside assistance.

This is an outstanding opportunity based from North Lakes for an experienced Home Assessor, Building Supervisor or Assessing professional with leadership experience looking to join a business that genuinely invests in its people, systems and future growth as a Team Leader.

In this role, you will lead a high-performing team of 6 to 8 Assessors responsible for desktop-based home assessing, scope validation, cost control and end-to-end claims management across residential insurance claims.

You’ll play a critical role in coaching and mentoring assessors, improving operational performance and helping drive exceptional customer outcomes during what can often be challenging times for customers.

What You’ll Be Doing

• Leading, coaching and mentoring a team of Desktop Home Assessors
• Driving high standards across scoping accuracy, cost validation and claims management
• Managing escalated claims and complex customer matters
• Monitoring team performance, KPIs and operational outcomes
• Supporting process improvement initiatives across the Home Claims function
• Building strong relationships with internal stakeholders, suppliers and repair networks
• Providing ongoing training, feedback and capability development across the team
• Contributing to workforce planning and operational improvements

What We’re Looking For

• Previous leadership or supervisory experience within Home Assessing, Building, Insurance or Trade-related environments
• Strong background in estimating, scoping and assessing residential building repairs
• Ability to mentor, inspire and performance manage a team
• Excellent communication and stakeholder management skills
• Strong organisational and time management capability
• Experience handling escalations, complaints or complex claims matters
• Insurance industry experience highly regarded, but not essential
• Minimum 2 years’ experience within Home Assessing or the broader Building industry

Our Client continues to experience significant growth nationally and has built a strong reputation for innovation, customer service and employee development.

You’ll be joining a business that genuinely values its people and offers:

• Career progression and leadership development opportunities
• Bonus and reward programs
• Additional paid “ME” leave day
• Paid volunteer leave
• Paid parental leave
• Discounts on insurance products and retail partners
• Health and wellbeing initiatives
• Employee recognition programs and team events
• Access to the employee benefits platform with extensive discounts and offers

Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.