Team Leader Home Assessing

Hinchen Recruitment Group; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Career progression

Bonus programs

Paid leave

Volunteer leave

Parental leave

Employee benefits platform

Job summary

Hinchen Recruitment Group is partnering with a leading international insurer to recruit a Team Leader for Home Assessing, based in NSW. The role can be onsite in Lidcombe or field-based, leading a team of six Assessors across on-road and desktop home assessments.

You will coach, mentor and drive performance while delivering exceptional customer outcomes. The ideal candidate has leadership experience in Home Assessing or building services, with strong estimating/scoping skills, stakeholder

Qualifications

• Proven leadership experience within Home Assessing, Building, Insurance or related fields.
• Strong mentoring and coaching abilities with a guide-and-develop mindset.
• Excellent communication with internal/external stakeholders and customers.
• Demonstrated time management and prioritisation in a fast-paced environment.

Responsibilities

• Lead, coach and mentor a team of Assessors.
• Drive high standards in scoping accuracy, cost validation and claims handling.
• Manage escalated claims and complex customer matters.
• Monitor team performance, KPIs and operational outcomes.
• Support process improvements across Home Claims activities.
• Build strong relationships with internal stakeholders and repair networks.
• Provide ongoing training and capability development across the team.
• Contribute to workforce planning and operational improvements.

Skills

Leadership

Mentoring

Stakeholder management

Time management

Customer service

Job description

We're excited to partner with an international Insurance leader in growth - today they are seeking to expand their high performing Infield and Desktop Home Assessing teams in Qld Vic NSW & SA. Our customer is one of Australia's fastest-growing insurance industry disruptors with 4000+ FTE. They are very proud of their highly awarded and well recognised 'employer of choice' status, and are offering excellent career opportunities, loads of professional development (200 hours pa of training) and a supportive and vibrant workplace culture.

This is an outstanding opportunity based from Lidcombe NSW for an experienced Home Assessor, Building Supervisor or Assessing professional with leadership experience looking to join a business that genuinely invests in its people, systems and future growth as a Team Leader. This role can be either full time onsite in the office or On Road (In the field) - take your pick!

In this role, you will lead a high-performing team of 6 Assessors responsible for on road and/or desktop-based home assessing, scope validation, cost control and end-to-end claims management across residential insurance claims.

You’ll play a critical role in coaching and mentoring assessors, improving operational performance and helping drive exceptional customer outcomes during what can often be challenging times for customers.

What You’ll Be Doing

• Leading, coaching and mentoring a team of Assessors
• Driving high standards across scoping accuracy, cost validation and claims management
• Managing escalated claims and complex customer matters
• Monitoring team performance, KPIs and operational outcomes
• Supporting process improvement initiatives across the Home Claims function
• Building strong relationships with internal stakeholders, suppliers and repair networks
• Providing ongoing training, feedback and capability development across the team
• Contributing to workforce planning and operational improvements

What We’re Looking For

• Previous leadership or supervisory experience within Home Assessing, Building, Insurance or Trade-related environments
• Strong background in estimating, scoping and assessing residential building repairs
• Ability to mentor, inspire and performance manage a team
• Excellent communication and stakeholder management skills
• Strong organisational and time management capability
• Experience handling escalations, complaints or complex claims matters
• Insurance industry experience highly regarded, but not essential
• Minimum 2 years’ experience within Home Assessing or the broader Building industry

Our Client continues to experience significant growth nationally and has built a strong reputation for innovation, customer service and employee development.

You’ll be joining a business that genuinely values its people and offers:

• Career progression and leadership development opportunities
• Bonus and reward programs
• Additional paid “ME” leave day
• Paid volunteer leave
• Paid parental leave
• Discounts on insurance products and retail partners
• Health and wellbeing initiatives
• Employee recognition programs and team events
• Access to the employee benefits platform with extensive discounts and offers