Desktop Home Assessor- Moderate

Randstad Pty; Brisbane; On-site; AUD 104,000 - 141,000; Full time

Job summary

Randstad Pty is partnering with a major Australian insurer to fill a Permanent Desktop Home Assessor (Moderate Severity) role based in their North Lakes office, Brisbane. The job centers on evaluating residential property claims from a desk, leveraging construction expertise to determine causation, scope and cost.

You will manage end-to-end claims, review plans, cost data, and collaborate with engineers and repairers.

Qualifications

• Residential building, renovation, and extensive estimating experience.
• Strong background in reviewing and determining accurate scopes of works.
• Proven ability to build relationships with builders and suppliers.
• Excellent time management, organisation and communication skills.
• Experience handling conflict resolution and negotiations.

Responsibilities

• Oversee end-to-end management of allocated property claims.
• Review digital photos, videos, and reports to validate damage and causation.
• Produce scopes of works and cost documentation, audit against quotes.
• Negotiate with repairers and customers on repair costs.
• Collaborate with structural engineers and building consultants.
• Conduct virtual inspections and approve invoices at milestones.
• Provide empathetic customer care and manage escalations.

Skills

Residential building

Renovation experience

Estimating experience

Building plans review

Vendor/supplier relationships

Time management

Communication skills

Education

QBCC license

Certificate III in Carpentry

Certificate IV in Building and Construction

Diploma of Building and Construction

Job description

Are you ready to leave site dust, weather delays, and the Bruce Highway commute behind?

If you have a strong background in residential building, renovations, or estimating, your technical knowledge is highly valuable. But you don’t need to be on a muddy site or stuck in CBD traffic to use it.

We are partnering with a prominent Australian general insurance group that underwrites some of the nation’s biggest household brands. We are looking for an experienced building professional to step into a Permanent Desktop Home Assessor (Moderate Severity) role based in their modern North Lakes office.

This is your opportunity to transition into a stable, highly rewarding corporate career where your construction expertise dictates the outcome of residential property claims, all from the comfort of a desk.

The Opportunity:

• Trade Your Ute for Stability: Secure a permanent, full-time salary of $104K – $141K (incl. Super). No more chasing invoices, project cash-flow stress, or weather-dependent work.

• Work Closer to Home: Based in North Lakes, this role allows you to reclaim your mornings and afternoons by skipping the inner-city gridlock.

• Keep Your Industry Connection: You’ll still be dealing with building plans, scopes of work, and trades daily, just from a strategic, advisory standpoint.

• Career Progression: Join a massive national business that actively invests in your professional development and offers structured pathways into senior technical assessing or leadership.

What You Will Actually Do

Owning the end-to-end management of allocated property claims, your day-to-day will involve:

• Virtual Assessing: Reviewing digital photos, videos, and technical reports to validate claimed damage and determine causation.

• Scope & Cost Control: Producing detailed scopes of works and cost documentation, and auditing them against supplier quotes.

• Negotiation: Engaging with repairers and customers to discuss methodologies, challenge line items, and negotiate fair, sustainable repair costs.

• Specialist Collaboration: Engaging and interpreting reports from structural engineers, timber flooring specialists, and building consultants.

• Project Management: Conducting virtual inspections to ensure repairs are completed on time, identifying defects, and approving invoices for payment at negotiated milestones.

• Customer Care: Authorising emergency make-safe works and providing empathetic support and escalations for vulnerable customers.

What We Are Looking For

To be successful in this role, you don't necessarily need prior insurance experience (though it is preferred). What you do need is:

• Essential: Residential building, renovation, and extensive estimating experience.

• Essential: A strong background in reviewing, building, and determining accurate scopes of works.

• Proven experience in building effective business relationships with builders and suppliers.

• Exceptional time management, organisational, and communication skills.

• Demonstrated ability to handle conflict resolution and negotiate outcomes.

• Confidence in using technology and navigating multi-system computer environments.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

qualification

• QBCC (Queensland Building and Construction Commission) license
• Certificate III in Carpentry
• Certificate IV in Building and Construction
• Diploma of Building and Construction

working at

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