On Road Home Assessor | West/North/CBD Suburbs

Hinchen Recruitment Group; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Location Sunshine area

ME day & volunteer day

Paid parental leave

Workplace giving with dollar match

Development opportunities

Employee discounts on Budget Direct

Reward and recognition

Onsite facilities

Social and community events

Job summary

Hinchen Recruitment Group is assisting with an exciting On Road Home Assessor role covering West, North and CBD suburbs. You will attend properties, assess domestic building damage, and report findings to determine the best repair strategy while coordinating with builders and contractors.

This role offers a competitive salary, a fully maintained motor vehicle, targeted training and professional development, and career progression opportunities with strong work-life balance.

Qualifications

• Qualified building trades people required.
• Experience in managing quality insurance building work and enhancing customer satisfaction.
• Background in producing accurate scope of works.
• Exceptional time management and organisational skills.
• Reputable communication skills and conflict resolution handling.
• Experience in managing, coaching and appraising builders.
• Proven experience in building effective business relationships with builders.
• Insurance experience preferred, but not essential.

Responsibilities

• Attending clients' properties and accurately reporting on building damage to domestic insured properties
• Providing accurate scope of works for rectification works to be carried out on insurable events
• Submitting reports, reviewing SOWs and documentation in a timely manner (as per set SLAs)
• Determining and advising on the overall best method of repair of the building
• Liaising with builders and external contractors
• Project coordination and management on complex/large loss claims
• Virtual/desktop assessments and triage

Skills

Building trades background

Insurance building work

Scope of works reporting

Time management

Communication skills

Coaching builders

Relationship building

Insurance experience

Job description

On Road Home Assessor | West/North/CBD Suburbs

We are pleased to partner with our Australian owned Client who provides smarter products and solutions to safeguard their customers in their time of need. Their range of general insurance products protect customers at home, on the road and on holiday with home, contents, motor vehicle, motorcycle, pet and travel insurance products, as well as roadside assistance.

As an employer of choice, they are offering a competitive salary, a fully maintained motor vehicle, targeted training and professional development, together with career progression opportunities. Their employee benefits are second to none. There is also true work life balance.

About The Role

You will be responsible for attending, inspecting and reporting on damages to domestic buildings of insured properties, ascertaining the best report method and recommending a scope of works for home claims authorisation.

In addition, you will work closely with a panel of builders ensuring they perform repairs to customers’ homes to a high standard, in a timely fashion and for a fair and responsible price. You will play a critical role in evaluating property damages, assessing claims and ensuring accurate and fair settlements for policy holders.

• Attending clients' properties and accurately reporting on building damage to domestic insured properties
• Providing accurate scope of works for rectification works to be carried out on insurable events
• Submitting reports, reviewing SOWs and documentation in a timely manner (as per set SLAs)
• Determining and advising on the overall best method of repair of the building
• Liaising with builders and external contractors
• Project coordination and management on complex/large loss claims
• Virtual/desktop assessments and triage

We are pleased to partner with our Australian owned Client who provides smarter products and solutions to safeguard their customers in their time of need. Their range of general insurance products protect customers at home, on the road and on holiday with home, contents, motor vehicle, motorcycle, pet and travel insurance products, as well as roadside assistance.

As an employer of choice, they are offering a competitive salary, a fully maintained motor vehicle, targeted training and professional development, together with career progression opportunities. Their employee benefits are second to none. There is also true work life balance.

About The Role

You will be responsible for attending, inspecting and reporting on damages to domestic buildings of insured properties, ascertaining the best report method and recommending a scope of works for home claims authorisation.

In addition, you will work closely with a panel of builders ensuring they perform repairs to customers’ homes to a high standard, in a timely fashion and for a fair and responsible price. You will play a critical role in evaluating property damages, assessing claims and ensuring accurate and fair settlements for policy holders.

• Attending clients' properties and accurately reporting on building damage to domestic insured properties
• Providing accurate scope of works for rectification works to be carried out on insurable events
• Submitting reports, reviewing SOWs and documentation in a timely manner (as per set SLAs)
• Determining and advising on the overall best method of repair of the building
• Liaising with builders and external contractors
• Project coordination and management on complex/large loss claims
• Virtual/desktop assessments and triage

About You

• Qualified building trades people required
• Experience in managing quality insurance building work and enhancing customer satisfaction;
• Background in producing accurate scope of works
• Exceptional time management and organisational skills
• Reputable communication skills and conflict resolution handling
• Experience in managing, coaching and appraising builders
• Proven experience in building effective business relationships with builders
• Insurance experience preferred, but not essential

So, what's in it for you?

• Fantasticsalary package + vehicle, mobile phone + uniform
• Comprehensive training, ongoing support, and professional development
• To work for an innovative and dynamic company
• Strong investment in our Assessors withcontinuous learning of the ever changing repair industry and methods of repair

Client Perks

• Location – This role is based at our Sunshine, local shops, cafes and restaurants within walking distance.
• Extra leave – Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave – We support our new parents with paid parental leave and other benefits.
• Workplace giving – If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities – We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts – You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition – We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities – There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social – Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.