Team Leader - Booking Centre

South Coast Radiology; Geelong; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Paid Parental Leave

Fitness Passport

Employee Discounts

Recognition Programs

Referral Bonuses

Career Growth

Community events

Free parking

Job summary

Lake Imaging in Geelong is seeking an experienced Radiology Bookings Team Leader to supervise our Booking Centre. You will lead day-to-day bookings, monitor call KPIs, and drive service standards while supporting recruitment and staff development.

You’ll oversee training, escalation of complex bookings, and continuous improvement initiatives across booking workflows, ensuring patient-focused outcomes in a centralised team environment.

Qualifications

• Proven experience in radiology bookings, patient access, or medical scheduling.
• Demonstrated leadership or supervisory experience in a bookings or call-centre environment.
• Experience working with call KPIs such as average wait time, call abandonment, and productivity measures.
• An understanding of radiology modalities, referrals, and booking requirements.
• Experience with reporting, performance monitoring, and analysis.
• Confidence coaching, training, and supporting staff performance.
• Excellent communication and team engagement skills.
• Organisational skills and attention to detail.
• Comfortable working with RIS/PACS, booking systems, and phone platforms.
• A leadership role with genuine influence over bookings quality and performance.
• Opportunity to supervise, train, and develop a centralised Booking Centre team.
• Exposure to reporting, recruitment, and workforce capability development.
• Clear pathways for growth within a broader admin leadership framework.
• A supportive, engaging, collaborative, patient-focused workplace.

Responsibilities

• Coordinating day-to-day radiology bookings across modalities and sites.
• Supervising the Booking Centre team, providing leadership, direction, and support.
• Monitoring and managing call KPIs, including volumes, wait times, abandonment rates, and productivity.
• Monitoring booking quality, workflow adherence, and service standards.
• Preparing, reviewing, and analysing Booking Centre performance reports.
• Supporting recruitment activities, including shortlisting, interviewing, and onboarding.
• Leading and coordinating training for booking staff, including new starters and refresher training.
• Acting as an escalation point for complex bookings and patient or referrer issues.
• Supporting continuous improvement and standardisation across booking workflows.

Skills

Radiology bookings

Leadership

Call centre KPIs

RIS/PACS

Training & coaching

Performance reporting

Tools

RIS/PACS

Booking software

Job description

## Team Leader - Booking CentreApply: Booking Centre - Lake Imaging: East Court: Full time: Posted Yesterday: JR101558**ABOUT US ** Founded in 2002, Lake Imaging has grown to become a leading diagnostic radiology and medical imaging provider across central and western Victoria, with 19 clinics serving communities in Melbourne, Ballarat, Geelong, and Warrnambool. **About the Role**We’re seeking an experienced **Radiology Bookings Team Leader** to supervise and support our Booking Centre in Geelong. This role combines hands-on radiology bookings with active leadership responsibility, ensuring high standards of booking quality, workflow efficiency, and patient experience. You will provide day-to-day supervision and leadership of the Booking Centre team, including reporting, recruitment, training and ongoing performance development. A perfect role for if you have had proven leadership experience and enjoy guiding people while remaining closely involved in operations. **What you’ll be doing...*** Coordinating day-to-day radiology bookings across modalities and sites* Supervising the Booking Centre team, providing leadership, direction, and support* Monitoring and managing call KPIs, including volumes, wait times, abandonment rates, and productivity* Monitoring booking quality, workflow adherence, and service standards* Preparing, reviewing, and analysing Booking Centre performance reports* Supporting recruitment activities, including shortlisting, interviewing, and onboarding* Leading and coordinating training for booking staff, including new starters and refresher training* Acting as an escalation point for complex bookings and patient or referrer issues* Supporting continuous improvement and standardisation across booking workflows **About you**You’re an experienced bookings professional with demonstrated leadership capability and a calm, structured approach to supervising teams.You’ll bring:* Proven experience in radiology bookings, patient access, or medical scheduling* Demonstrated leadership or supervisory experience in a bookings or call-centre environment* Experience working with call KPIs such as average wait time, call abandonment, and productivity measures* An understanding of radiology modalities, referrals, and booking requirements* Experience with reporting, performance monitoring, and analysis* Confidence coaching, training, and supporting staff performance* Excellent communication and team engagement skills* Organisational skills and attention to detail* Comfortable working with RIS/PACS, booking systems, and phone platforms* A leadership role with genuine influence over bookings quality and performance* Opportunity to supervise, train, and develop a centralised Booking Centre team* Exposure to reporting, recruitment, and workforce capability development* Clear pathways for growth within a broader admin leadership framework* A supportive, engaging, collaborative, patient-focused workplace **FOR YOU****Competitive Salary**: Attractive salary with annual reviews to recognize your contributions. **Paid Parental Leave:** Additional leave to support new parents. **Fitness Passport:** Access to over 1000 locations nationwide to support your fitness goals. **Employee Discounts:** Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more. **Recognition Programs:** Celebrate outstanding performance and dedication through our recognition platforms. **Referral Bonuses:** Financial incentives for referring great talent to our team. Career Advancement: Opportunities for career growth and succession planning within an innovative company. Community and Social Events: Engage in a supportive workplace with free parking and great social events. **Apply Now**If you're passionate about people and want to grow your healthcare career, we'd love to hear from you. Click Apply to submit your CV and cover letter.Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply*.****Building a healthier world, by delivering the best health outcomes one patient at a time.***