Team Leader - Booking Centre

Lake Imaging Pty Ltd; Geelong; Presencial; AUD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Paid Parental Leave

Fitness Passport

Employee Discounts

Recognition Programs

Referral Bonuses

Career Advancement

Community and Social Events

Resumo da oferta

Lake Imaging Pty Ltd in Geelong is seeking an experienced Radiology Bookings Team Leader to supervise and support our Booking Centre. You will lead day-to-day bookings, monitor KPIs, and coordinate activities across modalities and sites to ensure top-quality patient experience.

You will drive continuous improvement, staff development, and effective reporting while maintaining strong client and referrer relations in a busy radiology environment.

Qualificações

• Proven leadership or supervisory experience in bookings or call-centre environments.
• Experience with radiology bookings, patient access, or medical scheduling.
• Strong reporting, analytics, and performance-monitoring skills.

Responsabilidades

• Coordinate day-to-day radiology bookings across sites and modalities.
• Supervise the Booking Centre team and provide leadership and support.
• Monitor call KPIs: volumes, wait times, abandonment, and productivity.
• Ensure booking quality and workflow adherence to service standards.
• Prepare and analyse Booking Centre performance reports.
• Support recruitment activities, including shortlisting and interviewing.
• Lead training for booking staff, including onboarding.
• Act as escalation point for complex bookings and issues.
• Drive continuous improvement and standardisation of booking workflows.

Conhecimentos

Radiology bookings

Leadership experience

Communication skills

Organisational skills

Customer service

Scheduling knowledge

Ferramentas

RIS/PACS

Booking systems

Call centre software

Descrição da oferta de emprego

ABOUT US

Founded in 2002, Lake Imaging has grown to become a leading diagnostic radiology and medical imaging provider across central and western Victoria, with 19 clinics serving communities in Melbourne, Ballarat, Geelong, and Warrnambool.

About the Role

We're seeking an experienced Radiology Bookings Team Leader to supervise and support our Booking Centre in Geelong. This role combines hands-on radiology bookings with active leadership responsibility, ensuring high standards of booking quality, workflow efficiency, and patient experience.

You will provide day-to-day supervision and leadership of the Booking Centre team, including reporting, recruitment, training and ongoing performance development. A perfect role for if you have had proven leadership experience and enjoy guiding people while remaining closely involved in operations.

What you'll be doing…

• Coordinating day-to-day radiology bookings across modalities and sites
• Supervising the Booking Centre team, providing leadership, direction, and support
• Monitoring and managing call KPIs, including volumes, wait times, abandonment rates, and productivity
• Monitoring booking quality, workflow adherence, and service standards
• Preparing, reviewing, and analysing Booking Centre performance reports
• Supporting recruitment activities, including shortlisting, interviewing, and onboarding
• Leading and coordinating training for booking staff, including new starters and refresher training
• Acting as an escalation point for complex bookings and patient or referrer issues
• Supporting continuous improvement and standardisation across booking workflows

About You

You're an experienced bookings professional with demonstrated leadership capability and a calm, structured approach to supervising teams.

• You'll bring:Proven experience in radiology bookings, patient access, or medical scheduling
• Demonstrated leadership or supervisory experience in a bookings or call-centre environment
• Experience working with call KPIs such as average wait time, call abandonment, and productivity measures
• An understanding of radiology modalities, referrals, and booking requirements
• Experience with reporting, performance monitoring, and analysis
• Confidence coaching, training, and supporting staff performance
• Excellent communication and team engagement skills
• Organisational skills and attention to detail
• Comfortable working with RIS/PACS, booking systems, and phone platforms
• A leadership role with genuine influence over bookings quality and performance
• Opportunity to supervise, train, and develop a centralised Booking Centre team
• Exposure to reporting, recruitment, and workforce capability development
• Clear pathways for growth within a broader admin leadership framework
• A supportive, engaging, collaborative, patient-focused workplace

FOR YOU

Competitive Salary: Attractive salary with annual reviews to recognize your contributions.
Paid Parental Leave: Additional leave to support new parents.
Fitness Passport: Access to over 1000 locations nationwide to support your fitness goals.
Employee Discounts: Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.
Recognition Programs: Celebrate outstanding performance and dedication through our recognition platforms.
Referral Bonuses: Financial incentives for referring great talent to our team.
Career Advancement: Opportunities for career growth and succession planning within an innovative company.
Community and Social Events: Engage in a supportive workplace with free parking and great social events.

If you're passionate about people and want to grow your healthcare career, we'd love to hear from you.