Team Leader - Booking Centre

Radploy Pty Ltd; Geelong; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Paid Parental Leave

Fitness Passport

Employee Discounts

Recognition Programs

Referral Bonuses

Career Advancement

Community and Social Events

Free parking

Job summary

Integral Diagnostics (IDX Group) is seeking a Radiology Bookings Team Leader to oversee the Geelong Booking Centre, combining hands-on radiology bookings with leadership responsibilities. You will supervise the team, drive performance, and ensure high booking quality, workflow efficiency and patient experience.

Experience leading bookings or call-centre teams, knowledge of RIS/PACS, and strong reporting skills are essential.

Qualifications

• Proven experience in radiology bookings, patient access, or medical scheduling.
• Demonstrated leadership or supervisory experience in a bookings or call-centre environment.
• Experience with call KPIs such as average wait time, call abandonment, and productivity measures.
• An understanding of radiology modalities, referrals, and booking requirements.
• Experience with reporting, performance monitoring, and analysis.
• Confidence coaching, training, and supporting staff performance.
• Excellent communication and team engagement skills.
• Organisational skills and attention to detail.
• Comfortable working with RIS/PACS, booking systems, and phone platforms.

Responsibilities

• Coordinating day-to-day radiology bookings across modalities and sites
• Supervising the Booking Centre team, providing leadership, direction, and support
• Monitoring and managing call KPIs, including volumes, wait times, abandonment rates, and productivity
• Monitoring booking quality, workflow adherence, and service standards
• Preparing, reviewing, and analysing Booking Centre performance reports
• Supporting recruitment activities, including shortlisting, interviewing, and onboarding
• Leading and coordinating training for booking staff, including new starters and refresher training
• Acting as an escalation point for complex bookings and patient or referrer issues
• Supporting continuous improvement and standardisation across booking workflows

Skills

Radiology bookings

Leadership experience

KPI monitoring

Team coaching

Recruitment & onboarding

RIS/PACS familiarity

Reporting & analytics

Communication skills

Organisational skills

Booking systems

Phone platforms

Education

Relevant tertiary qualification or equivalent experience

Tools

RIS/PACS

Booking systems

Phone platforms

Job description

ABOUT US

Founded in 2002, Lake Imaging has grown to become a leading diagnostic radiology and medical imaging provider across central and western Victoria, with 19 clinics serving communities in Melbourne, Ballarat, Geelong, and Warrnambool.

About the Role

We’re seeking an experienced Radiology Bookings Team Leader to supervise and support our Booking Centre in Geelong. This role combines hands-on radiology bookings with active leadership responsibility, ensuring high standards of booking quality, workflow efficiency, and patient experience. You will provide day-to-day supervision and leadership of the Booking Centre team, including reporting, recruitment, training and ongoing performance development. A perfect role for if you have had proven leadership experience and enjoy guiding people while remaining closely involved in operations.

What you’ll be doing…

• Coordinating day-to-day radiology bookings across modalities and sites
• Supervising the Booking Centre team, providing leadership, direction, and support
• Monitoring and managing call KPIs, including volumes, wait times, abandonment rates, and productivity
• Monitoring booking quality, workflow adherence, and service standards
• Preparing, reviewing, and analysing Booking Centre performance reports
• Supporting recruitment activities, including shortlisting, interviewing, and onboarding
• Leading and coordinating training for booking staff, including new starters and refresher training
• Acting as an escalation point for complex bookings and patient or referrer issues
• Supporting continuous improvement and standardisation across booking workflows

About you

• Proven experience in radiology bookings, patient access, or medical scheduling
• Demonstrated leadership or supervisory experience in a bookings or call-centre environment
• Experience working with call KPIs such as average wait time, call abandonment, and productivity measures
• An understanding of radiology modalities, referrals, and booking requirements
• Experience with reporting, performance monitoring, and analysis
• Confidence coaching, training, and supporting staff performance
• Excellent communication and team engagement skills
• Organisational skills and attention to detail
• Comfortable working with RIS/PACS, booking systems, and phone platforms

FOR YOU

Competitive Salary: Attractive salary with annual reviews to recognize your contributions.

• Paid Parental Leave: Additional leave to support new parents.
• Fitness Passport: Access to over 1000 locations nationwide to support your fitness goals.
• Employee Discounts: Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.
• Recognition Programs: Celebrate outstanding performance and dedication through our recognition platforms.
• Referral Bonuses: Financial incentives for referring great talent to our team.
• Career Advancement: Opportunities for career growth and succession planning within an innovative company.
• Community and Social Events: Engage in a supportive workplace with free parking and great social events.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace.

We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.

IDX employs a wide diverse range of professionals across career pathways: Clinical Specialists - Radiologists, Radiographers, Sonographers, Echocardiographers, Nuclear Medicine Technologists nursing - Registered Nurse, Enrolled Nurse, Clinical Assistants administration - Managers, Supervisors, Receptionists, Booking Centre Agents shared services - People & Culture, Marketing, Risk Management, ICT, Finance.

We know that the success of our business is dependent on our experienced, dedicated, and forward-thinking invaluable team.