Radiology Booking Centre Team Leader

South Coast Radiology; Geelong; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Paid Parental Leave

Fitness Passport

Employee Discounts

Recognition Programs

Referral Bonuses

Career Growth

Community events

Free parking

Job summary

Lake Imaging in Geelong is seeking an experienced Radiology Bookings Team Leader to supervise our Booking Centre. You will lead day-to-day bookings, monitor call KPIs, and drive service standards while supporting recruitment and staff development.

You’ll oversee training, escalation of complex bookings, and continuous improvement initiatives across booking workflows, ensuring patient-focused outcomes in a centralised team environment.

Qualifications

• Proven experience in radiology bookings, patient access, or medical scheduling.
• Demonstrated leadership or supervisory experience in a bookings or call-centre environment.
• Experience working with call KPIs such as average wait time, call abandonment, and productivity measures.
• An understanding of radiology modalities, referrals, and booking requirements.
• Experience with reporting, performance monitoring, and analysis.
• Confidence coaching, training, and supporting staff performance.
• Excellent communication and team engagement skills.
• Organisational skills and attention to detail.
• Comfortable working with RIS/PACS, booking systems, and phone platforms.
• A leadership role with genuine influence over bookings quality and performance.
• Opportunity to supervise, train, and develop a centralised Booking Centre team.
• Exposure to reporting, recruitment, and workforce capability development.
• Clear pathways for growth within a broader admin leadership framework.
• A supportive, engaging, collaborative, patient-focused workplace.

Responsibilities

• Coordinating day-to-day radiology bookings across modalities and sites.
• Supervising the Booking Centre team, providing leadership, direction, and support.
• Monitoring and managing call KPIs, including volumes, wait times, abandonment rates, and productivity.
• Monitoring booking quality, workflow adherence, and service standards.
• Preparing, reviewing, and analysing Booking Centre performance reports.
• Supporting recruitment activities, including shortlisting, interviewing, and onboarding.
• Leading and coordinating training for booking staff, including new starters and refresher training.
• Acting as an escalation point for complex bookings and patient or referrer issues.
• Supporting continuous improvement and standardisation across booking workflows.

Skills

Radiology bookings

Leadership

Call centre KPIs

RIS/PACS

Training & coaching

Performance reporting

Tools

RIS/PACS

Booking software

Job description

Lake Imaging in Geelong is seeking an experienced Radiology Bookings Team Leader to supervise our Booking Centre. You will lead day-to-day bookings, monitor call KPIs, and drive service standards while supporting recruitment and staff development.

You’ll oversee training, escalation of complex bookings, and continuous improvement initiatives across booking workflows, ensuring patient-focused outcomes in a centralised team environment.