Team Lead, Home Assessing & Claims Delivery

Auto & General; Queensland; On-site; AUD 120,000 - 150,000; Full time

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Job summary

Auto & General’s Desktop Home Assessing Team seeks a capable Leader to guide a dedicated team through end-to-end assessments, cost validation and claims management.

You will train and coach assessors, drive consistency, handle escalations and support strategic improvements across the Home Claims Value Chain. Our team emphasizes collaboration and continuous development in a dynamic Australian environment.

Qualifications

• Minimum 2 years' experience in Home Assessing, or Building Industry and previous estimating and assessing essential.
• Demonstrated experience in building effective business relationships with multiple internal and external stakeholders.
• Experience in leadership, coaching and performance management.

Responsibilities

• Lead, monitor and inspire the team to execute a high standard of service.
• Provide guidance and feedback to team members to develop skills and career goals.
• Handle escalated claims, complaints and complex matters.
• Implement cost control strategies to meet planned outcomes across the Claims Value Chain.
• Build and maintain stakeholder relationships and provide constructive feedback.
• Contribute to strategic and operational activities to improve performance and staffing needs.
• Track, monitor and report KPIs to ensure productivity and quality targets are met.

Skills

Team leadership

Change agility

Communication

Time management

Job description

Auto & General’s Desktop Home Assessing Team seeks a capable Leader to guide a dedicated team through end-to-end assessments, cost validation and claims management.

You will train and coach assessors, drive consistency, handle escalations and support strategic improvements across the Home Claims Value Chain. Our team emphasizes collaboration and continuous development in a dynamic Australian environment.