System Engineer

Ricoh Australia Pty Ltd; Sydney; On-site; AUD 110,000 - 160,000; Full time

Job summary

Ricoh Australia Pty Ltd is seeking an experienced Systems Engineer to join the IT Services team for a 6-month contract. The role focuses on Microsoft technologies, cloud infrastructure, and delivering outstanding customer outcomes across Azure, Windows Server, AD/Entra ID, DNS, Group Policy, Intune, and VMware.

You'll provide hands-on support, implement projects, and act as an escalation point, ensuring secure, high-performing environments while collaborating with customers and stakeholders for

Qualifications

• 7+ years in the IT services industry, ideally within an MSP environment.
• 4+ years hands-on experience supporting: Microsoft Azure, Windows Server, Active Directory / Entra ID, DNS and Group Policy, Microsoft 365, Microsoft Intune.
• Experience supporting cloud, on-premise, and hybrid environments.

Responsibilities

• Provide advanced support, project implementation, and technical expertise across a broad range of Microsoft technologies.
• Act as Level 2/3 escalation point for complex issues and support migrations, upgrades, and projects.
• Ensure customer environments remain secure, available, and high performing; create and maintain technical documentation.

Skills

Azure

Windows Server

Active Directory

DNS

Group Policy

Intune

Endpoint Management

Autopilot

VMware

PowerShell

Automation

Troubleshooting

Communication

Tools

VMware vSphere

Job description

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.

At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this role for you?

Are you an experienced Systems Engineer with a passion for Microsoft technologies, cloud infrastructure, and delivering exceptional customer outcomes?

We're seeking a hands-on Systems Engineer to join our IT Services team for a 6-month contract, supporting enterprise customer environments and critical technology projects. This is a fantastic opportunity to work across modern Microsoft technologies while partnering closely with customers to drive operational excellence and technical innovation.

What You'll Be Doing

As a key member of our technical delivery team, you'll provide advanced support, project implementation, and technical expertise across a broad range of technologies, including:

• Microsoft Azure and hybrid cloud environments
• Windows Server, Active Directory, DNS, and Group Policy
• Microsoft Intune and Endpoint Management
• Windows Autopilot and modern workplace solutions
• VMware infrastructure

You'll also:

• Act as a Level 2/3 escalation point for complex technical issues.
• Support technology migrations, upgrades, and infrastructure projects.
• Ensure customer environments remain secure, available, and high performing.
• Create and maintain technical documentation and operational standards.
• Partner with customers and stakeholders to deliver outstanding service outcomes.

To be successful in this role:

About You

We're looking for an experienced infrastructure professional who thrives in customer-facing environments and enjoys solving complex technical challenges.

• 7+ years' experience in the IT services industry, ideally within an MSP environment.
• Minimum 4 years' hands-on experience supporting:Microsoft AzureWindows ServerActive Directory / Entra IDDNS and Group PolicyMicrosoft 365Microsoft Intune
• Experience supporting cloud, on-premise, and hybrid environments.
• Strong troubleshooting, problem-solving, and communication skills.
• PowerShell scripting and automation experience.

Technical Skills

• Azure administration, including servers and VPN gateways.
• Microsoft 365 administration.
• Endpoint management and compliance.
• VMware administration.
• Infrastructure and security best practices.

Certifications

Required (or equivalent experience):

• Microsoft Certified: Windows Server Hybrid Administrator Associate.

Highly Regarded:

• Microsoft 365 Teams Administrator Associate.