Senior Systems Engineer

Ricoh Australia Pty Ltd.; Sydney; On-site; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Paid Parental Leave

Purchased Leave Scheme

RedE recognition program

Free income protection cover

Wellness program

Novated leasing

Job summary

Ricoh Australia Pty Ltd. is seeking a Senior Systems Engineer for its Microsoft Cloud & Managed Services team in Sydney.

You will act as the senior escalation point for complex incidents and lead projects across cloud, infrastructure, and modern workplace technologies. You’ll optimise Microsoft 365, Azure, Intune, Entra ID, and endpoint environments, drive security improvements, implement automation, and build trusted relationships with customers while delivering practical, business-focused

Qualifications

• 8+ years in systems, infrastructure, or cloud engineering.
• Strong MSP or managed services experience preferred.
• Deep Microsoft tech expertise across Azure, Microsoft 365, Intune, Entra ID, and Windows infrastructure.
• Experience delivering cloud, migration, and modern workplace projects.

Responsibilities

• Act as senior escalation point for complex incidents and customer issues.
• Lead infrastructure, cloud, and modern workplace projects from design through implementation.
• Drive security improvements including identity management and incident response.
• Develop operational standards and automation for best-practice solutions.
• Build trusted customer relationships and provide actionable business advice.

Skills

Cloud engineering

Microsoft 365

Azure

Intune

Entra ID

Windows infrastructure

PowerShell

Automation

Customer engagement

Project delivery

Education

Azure Administrator Associate

Endpoint Administrator Associate

Tools

Microsoft Endpoint Manager

Azure AD

Windows Server

Job description

Who Are we?As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.Is this the role for you?Senior Systems Engineer | Microsoft Cloud & Managed ServicesIn this hands-on role, you'll combine Level 3 technical expertise, project delivery, and technical leadership to support a diverse portfolio of managed services customers across cloud, infrastructure, security, and modern workplace technologies.Your RoleAct as the senior escalation point for complex technical incidents and critical customer issues.Manage and optimise Microsoft 365, Azure, Intune, Entra ID, and endpoint environments.Lead infrastructure, cloud, and modern workplace projects from design through to implementation.Drive security improvements, including Essential Eight uplift, privileged access management, and incident response.Develop operational standards, automation, and best-practice technical solutions.Build trusted relationships with customers and provide practical, business-focused advice.To be successful in this role:What We're Looking For:You'll be an experienced engineer who enjoys balancing operational support, technical leadership, and project delivery.8+ years' experience in systems, infrastructure, or cloud engineering.Strong MSP or managed services experience supporting multiple customer environments.Proven Level 3 troubleshooting and escalation experience.Deep Microsoft technology expertise across Azure, Microsoft 365, Intune, Entra ID, and Windows infrastructure.Experience delivering cloud, migration, and modern workplace projects.Strong customer engagement and stakeholder management skills.PowerShell and automation capability.Microsoft certifications such as Azure Administrator Associate and Endpoint Administrator Associate (or equivalent experience).If you're passionate about Microsoft technologies, enjoy solving complex challenges, and want to play a key role in delivering exceptional customer outcomes, we'd love to hear from you.What we give back to you?At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:Paid Parental LeavePurchased Leave SchemeParticipation in our RedE recognition programFree income protection coverWellness programNovated leasingEmployment TypePermanent