Senior System Engineer

Ricoh Australia Pty Ltd; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Ricoh Australia Pty Ltd is seeking an experienced engineer to act as the senior escalation point for complex incidents and customer issues across Microsoft 365, Azure, Intune, Entra ID, and endpoint environments.

You will lead infrastructure, cloud, and modern workplace projects from design through to implementation, while driving security improvements and automation to deliver practical, business-focused solutions for customers.

Qualifications

• 8+ years of experience in systems, infrastructure, or cloud engineering.
• Strong MSP or managed services experience across multiple customer environments.
• Proven Level 3 troubleshooting and escalation experience.

Responsibilities

• Act as the senior escalation point for complex technical incidents and critical customer issues.
• Manage and optimise Microsoft 365, Azure, Intune, Entra ID, and endpoint environments.
• Lead infrastructure, cloud, and modern workplace projects from design through to implementation.
• Drive security improvements, including Essential Eight uplift, privileged access management, and incident response.
• Develop operational standards, automation, and best‑practice technical solutions.
• Build trusted relationships with customers and provide practical, business-focused advice.

Skills

MSP experience

Level 3 troubleshooting

Azure expertise

Microsoft 365

Intune

Entra ID

PowerShell automation

Project delivery

Customer engagement

Job description

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.

At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this the role for you?

In this hands‑on role, you'll combine Level 3 technical expertise, project delivery, and technical leadership to support a diverse portfolio of managed services customers across cloud, infrastructure, security, and modern workplace technologies.

Your Role

• Act as the senior escalation point for complex technical incidents and critical customer issues.
• Manage and optimise Microsoft 365, Azure, Intune, Entra ID, and endpoint environments.
• Lead infrastructure, cloud, and modern workplace projects from design through to implementation.
• Drive security improvements, including Essential Eight uplift, privileged access management, and incident response.
• Develop operational standards, automation, and best‑practice technical solutions.
• Build trusted relationships with customers and provide practical, business-focused advice.

To be successful in this role:

What We're Looking For:

You'll be an experienced engineer who enjoys balancing operational support, technical leadership, and project delivery.

• 8+ years' experience in systems, infrastructure, or cloud engineering.
• Strong MSP or managed services experience supporting multiple customer environments.
• Proven Level 3 troubleshooting and escalation experience.
• Deep Microsoft technology expertise across Azure, Microsoft 365, Intune, Entra ID, and Windows infrastructure.
• Experience delivering cloud, migration, and modern workplace projects.
• Strong customer engagement and stakeholder management skills.
• PowerShell and automation capability.
• Microsoft certifications such as Azure Administrator Associate and Endpoint Administrator Associate (or equivalent experience).

If you're passionate about Microsoft technologies, enjoy solving complex challenges, and want to play a key role in delivering exceptional customer outcomes, we'd love to hear from you.