Senior Systems Engineer

Ricoh; Ryde; On-site; AUD 120,000 - 180,000; Full time

Job summary

Ricoh Australia is seeking an experienced Senior Systems Engineer to join our Microsoft Cloud & Managed Services team. You will combine hands-on technical leadership with project delivery to support a diverse set of managed services across cloud, infrastructure, and security.

You will manage and optimize Microsoft 365, Azure, Intune, Entra ID, and Windows environments, lead design-to-implementation of infrastructure projects, and drive security improvements while building strong customer

Qualifications

• 8+ years of experience in systems, infrastructure, or cloud engineering.
• MSP or managed services experience is required.
• Level 3 troubleshooting and escalation experience.
• Deep Microsoft technology expertise across Azure, Microsoft 365, Intune, Entra ID, and Windows infrastructure.
• Experience delivering cloud, migration, and modern workplace projects.
• Strong customer engagement and stakeholder management skills.
• PowerShell and automation capability.
• Microsoft certifications such as Azure Administrator Associate and Endpoint Administrator Associate (or equivalent).

Responsibilities

• Act as the senior escalation point for complex technical incidents and critical customer issues.
• Manage and optimise Microsoft 365, Azure, Intune, Entra ID, and endpoint environments.
• Lead infrastructure, cloud, and modern workplace projects from design through to implementation.
• Drive security improvements, including Essential Eight uplift, privileged access management, and incident response.
• Develop operational standards, automation, and best-practice technical solutions.
• Build trusted relationships with customers and provide practical, business-focused advice.

Skills

Azure

Microsoft 365

Intune

Entra ID

PowerShell

Cloud migration

Customer engagement

Stakeholder management

Troubleshooting

Microsoft certifications

Tools

PowerShell

Job description

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digitalinfrastructuresolutions.

At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this the role for you?

In this hands-on role, you'll combine Level 3 technical expertise, project delivery, and technical leadership to support a diverse portfolio of managed services customers across cloud, infrastructure, security, and modern workplace technologies.

Who Are we?

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digitalinfrastructuresolutions.

At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this the role for you?

Senior Systems Engineer | Microsoft Cloud & Managed Services

In this hands-on role, you'll combine Level 3 technical expertise, project delivery, and technical leadership to support a diverse portfolio of managed services customers across cloud, infrastructure, security, and modern workplace technologies.

Your Role

• Act as the senior escalation point for complex technical incidents and critical customer issues.
• Manage and optimise Microsoft 365, Azure, Intune, Entra ID, and endpoint environments.
• Lead infrastructure, cloud, and modern workplace projects from design through to implementation.
• Drive security improvements, including Essential Eight uplift, privileged access management, and incident response.
• Develop operational standards, automation, and best-practice technical solutions.
• Build trusted relationships with customers and provide practical, business-focused advice.

To be successful in this role:

What We're Looking For:

You'll be an experienced engineer who enjoys balancing operational support, technical leadership, and project delivery.

• 8+ years' experience in systems, infrastructure, or cloud engineering.
• Strong MSP or managed services experience supporting multiple customer environments.
• Proven Level 3 troubleshooting and escalation experience.
• Deep Microsoft technology expertise across Azure, Microsoft 365, Intune, Entra ID, and Windows infrastructure.
• Experience delivering cloud, migration, and modern workplace projects.
• Strong customer engagement and stakeholder management skills.
• PowerShell and automation capability.
• Microsoft certifications such as Azure Administrator Associate and Endpoint Administrator Associate (or equivalent experience).

If you're passionate about Microsoft technologies, enjoy solving complex challenges, and want to play a key role in delivering exceptional customer outcomes, we'd love to hear from you.

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