Sydney-based Customer Engineering Manager – Pre-Sales

Cloudflare, Inc.; Sydney; On-site; AUD 150,000 - 210,000; Full time

Job summary

Cloudflare, Inc. is seeking a Manager of Customer Engineering in Sydney to lead and enable the CE team. You will coach, shadow and elevate the team’s technical capabilities, ensuring fair workload distribution and cross-functional collaboration with Sales, Product, Engineering and Support.

You will drive customer success and revenue-aligned outcomes across the ANZ region. The role requires a strong leader with experience in PoC, sales targets and mentoring, with the ability to navigate complex

Qualifications

• Minimum 5 years experience as a Manager in a pre-sales team.
• Strong coaching and leadership skills to manage and develop the CE team.
• Proven ability to handle escalations and drive issue resolution.
• Experience delivering PoC outcomes and contributing to sales quota achievement.
• Good understanding of the ANZ market and regional coordination.

Responsibilities

• Manage workload and 1:1s with team members.
• Act as escalation point for team issues and coordinate resolutions.
• Recruit, interview, and onboard new team members.
• Report on CE strengths/weaknesses and track performance.
• Maintain relationships with key customers in the territory.

Skills

Team leadership

Coaching

Escalation management

PoC sales targets

ANZ market knowledge

Job description

Cloudflare, Inc. is seeking a Manager of Customer Engineering in Sydney to lead and enable the CE team. You will coach, shadow and elevate the team’s technical capabilities, ensuring fair workload distribution and cross-functional collaboration with Sales, Product, Engineering and Support.

You will drive customer success and revenue-aligned outcomes across the ANZ region. The role requires a strong leader with experience in PoC, sales targets and mentoring, with the ability to navigate complex