Principal Customer Engineer – Canberra (AI-Driven Architect)

Cloudflare, Inc.; Canberra; On-site; AUD 120,000 - 180,000; Full time

Job summary

Cloudflare, Inc. is seeking a Customer Engineer to drive the technical go-to-market with enterprise customers from discovery through adoption and expansion.

You will partner with Account Executives to shape architectures, deliver PoCs, and maintain deep executive relationships across the customer journey from onboarding to renewal. Collaborating across Security, Networking, and Developer Platforms, you will balance hands-on technical work with strategic advisory, leveraging AI-augmented

Qualifications

• Experience in a customer-facing technical role, such as Solutions Engineering or Sales Engineering.
• Broad technical expertise across web security, networking, cloud infrastructure.
• Proven track record in quota-bearing environments and SaaS value translation.
• Exceptional presentation and stakeholder management skills.

Responsibilities

• Technical validation with Account Executives and PoCs across Cloudflare’s portfolio.
• Act as trusted advisor through onboarding, renewal, expansion.
• Own long-term technical relationship aligning customer goals with product roadmap.
• Carry a variable quota tied to new business and account growth; lead QBRs.
• AI orchestration & workflow automation to reclaim time for advisory.

Skills

Customer-facing

Technical depth

Commercial mindset

Communication skills

Tools

Cloudflare Developer Stack

Python

JavaScript

Job description

Cloudflare, Inc. is seeking a Customer Engineer to drive the technical go-to-market with enterprise customers from discovery through adoption and expansion.

You will partner with Account Executives to shape architectures, deliver PoCs, and maintain deep executive relationships across the customer journey from onboarding to renewal. Collaborating across Security, Networking, and Developer Platforms, you will balance hands-on technical work with strategic advisory, leveraging AI-augmented