Lead, Presales Customer Engineering

Webhosting; Australia; Hybrid; AUD 180,000 - 230,000; Full time

Job summary

Cloudflare in Sydney, Australia is seeking a Manager, Customer Engineering to enable and coach a high-performing team of engineers serving customers and prospects. You will shadow and elevate your team’s technical capabilities, ensuring fair distribution of workloads and providing constructive feedback.

The role requires close collaboration across Sales, Product, Engineering and Support to craft scalable solutions.

Qualifications

• Experience leading customer engineering teams.
• Ability to explain complex concepts clearly.
• Experience in large-scale technology environments.

Responsibilities

• Enable and coach the team, acting as a reference point for prospects and customers.
• Shadow and improve the team’s technical expertise; manage workloads and provide feedback.
• Collaborate with Sales, Product, Engineering and Support to create scalable customer solutions.

Skills

Team leadership

Coaching

Customer engineering

Cross-functional collaboration

Job description

Cloudflare in Sydney, Australia is seeking a Manager, Customer Engineering to enable and coach a high-performing team of engineers serving customers and prospects. You will shadow and elevate your team’s technical capabilities, ensuring fair distribution of workloads and providing constructive feedback.

The role requires close collaboration across Sales, Product, Engineering and Support to craft scalable solutions.