Switchboard Administrator

Metro North Hospital and Health Service; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible working arrangements

Competitive salary

Superannuation up to 12.75%

Salary packaging

Job summary

Metro North Hospital and Health Service in Brisbane is seeking a proactive Switchboard Administrator to support Caboolture Hospital. You will manage calls, coordinate patient movements and registrations using electronic health systems, and respond swiftly to emergencies to safeguard patient safety.

This role requires strong organisational skills and meticulous record-keeping in a busy hospital environment. Join a value-driven, flexible workplace with development opportunities, a competitive

Qualifications

• Operate switchboard systems efficiently and professionally.
• Coordinate patient movements and registrations using electronic health systems.
• Respond to emergency codes and communication procedures promptly.
• Maintain accurate records and support inter-department communication.

Responsibilities

• Manage switchboard calls and route inquiries to appropriate teams.
• Coordinate patient registrations, admissions and discharges with health IT systems.
• Respond to emergencies with appropriate communication and protocols.
• Provide pager allocation, coordination and fault resolution services.

Skills

Switchboard operations

Customer service

Communication

Organisational skills

Attention to detail

Emergency response

Job description

About the roleAs a Switchboard Administrator, you will provide professional, efficient and customer-focused communication services that support the day-to-day operations of Caboolture Hospital. Acting as a key point of contact for staff, patients and visitors, you will manage internal and external enquiries, coordinate patient movements, and assist with maintaining effective communication systems across the facility.You will play an important role in supporting patient flow, responding to emergency code activations, and ensuring critical information is communicated accurately and promptly. Working in a fast-paced environment, you will utilise your organisational skills, sound judgement and attention to detail to support both operational efficiency and patient safety.About youOur ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:Operate switchboard systems efficiently, ensuring calls are managed professionally and enquiries are directed accurately and promptly.Support hospital operations by coordinating patient movements and assisting with patient registrations, admissions and discharges using electronic healthcare systems.Respond immediately to emergency and security situations, activating emergency codes and communication procedures in line with established protocols.Maintain accurate records and work collaboratively with hospital departments to ensure current information is available for effective switchboard operations.Provide pager allocation, coordination and fault resolution services while contributing to the smooth day-to-day functioning of the department.Benefits when working for usRewarding career and development opportunities across a wide range of clinical and non-clinical areasValue driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balanceFlexible working arrangements and competitive salary rates with annual incremental increasesBenefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packagingMetro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first.You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careersApplications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.Find out about the role in more detail and how to apply in the attached Role Description.APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.