Healthcare Switchboard Administrator — Flexible Hours

Queensland Government; Brisbane; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Flexible working arrangements

Salary packaging

Superannuation contributions up to 12.

Salary packaging

Job summary

Metro North Health in Brisbane North is seeking a Switchboard Administrator to support Caboolture Hospital's day-to-day operations. You will manage inbound calls, assist with patient movements, registrations, admissions and discharges, and maintain effective communication systems across the facility.

You will respond to emergency codes, support patient flow, and ensure information is accurately communicated. The role emphasizes accuracy, teamwork and patient safety in a fast-paced environment.

Qualifications

• Experience operating hospital switchboard.
• Ability to coordinate patient movements.
• Respond to emergencies with calm and clear communication.
• Maintain accurate, up-to-date records across departments.

Responsibilities

• Operate switchboard systems efficiently, directing calls promptly.
• Coordinate patient movements and assist with registrations/admissions/discharges.
• Respond to emergency and security situations per protocols.
• Maintain accurate records and share information with departments.
• Provide pager allocation and fault resolution services.

Skills

Switchboard operations

Customer service

Communication skills

Emergency response

Job description

Metro North Health in Brisbane North is seeking a Switchboard Administrator to support Caboolture Hospital's day-to-day operations. You will manage inbound calls, assist with patient movements, registrations, admissions and discharges, and maintain effective communication systems across the facility.

You will respond to emergency codes, support patient flow, and ensure information is accurately communicated. The role emphasizes accuracy, teamwork and patient safety in a fast-paced environment.