Manager - Switchboard Services

Queensland Government; Brisbane; Sur place; AUD 110 000 - 140 000; Plein temps

Résumé du poste

Queensland Government in Brisbane is seeking a Manager, Switchboard Services to lead a 24-hour, patient-focused switchboard operation. You will oversee staffing, rostering and leave arrangements to ensure uninterrupted service delivery.

You will drive performance, capability development and training compliance while building strong relationships with clinical and non-clinical stakeholders to continuously improve service quality across the organisation.

Qualifications

• Proven experience in staff management, workforce planning, rostering, training and professional development.
• Knowledge of contemporary HR practices in 24-hour shift environments.
• Proficiency with hospital information systems, MS Word and Excel.

Responsabilités

• Lead and manage the day-to-day operations of Switchboard Services to ensure continuous service delivery.
• Drive staff performance, capability development and mandatory training compliance.
• Oversee administrative workforce management, contribute to financial and budget processes, analyze operational reports and manage emergency response protocols.
• Build effective relationships with stakeholders to ensure service quality and continuous improvement.

Connaissances

Staff management

Workforce planning

Rostering

Training and development

Outils

Hospital information systems

Microsoft Word

Excel

Telephony/paging systems

Description du poste

This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes.Your new role:As the Manager, Switchboard Services, you will lead the delivery of a 24-hour customer-focused switchboard service, ensuring patients, visitors, staff and external callers receive efficient and professional support. In this key leadership position, you will:Lead and manage the day-to-day operations of Switchboard Services, ensuring effective staffing, rostering and leave management arrangements to maintain continuous service delivery.Drive staff performance, capability development and mandatory training compliance, fostering a positive, inclusive and high-performing team culture.Oversee administrative workforce management, contribute to financial and budget processes, analyse operational reports and manage emergency response protocols.Build effective relationships with stakeholders across the organisation, ensuring service quality, operational efficiency and continuous improvement.About you:You are an experienced and proactive leader who can effectively manage people, resources and competing priorities in a dynamic healthcare environment. You will bring strong communication skills, sound judgement and a commitment to delivering high-quality customer-focused services. To be successful in this role, you will demonstrate:Proven experience in staff management, including performance management, workforce planning, rostering, training and professional development.Strong knowledge of, or the ability to acquire knowledge of, contemporary human resource management practices, industrial relations policies and employment conditions within a 24-hour shift work environment.Well-developed technical and analytical skills, including proficiency in hospital information systems, Microsoft Word and Excel, and the ability to support staff using computer-based telephony, switchboard and paging systems.Excellent communication, consultation and problem-solving skills, with the ability to influence others, manage workplace challenges and identify opportunities for service improvement.What we can offer you:We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your roleYou'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.About the Department of Administration ServicesThe primary function of Administration Services is to provide and coordinate a diverse range of administrative services that support the Clinical Divisions in the delivery of client centred health care. Services provided by Administration Services include professional leadership of the administrative staff supporting patients and clinicians, specific Administration Training, Administration Projects, Elective Admissions and Transit Care support, Switchboard Services, Metro South Interpreter Services, and Metro South Travel Services.INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCEOur values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.We are better together.This work is licensed under a Creative Commons Attribution 3.0 Australia License.