Administration Officer - Switchboard Services

Queensland Government; Brisbane; Presencial; AUD 55 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Generous leave entitlements

Salary packaging

Professional development allowances

Study and research assistance

Employee wellness programs

Resumo da oferta

The Queensland Government is seeking an Administration Officer at Logan Hospital to manage incoming calls, maintain directories, coordinate pager allocation, and support emergency communications.

You will work in a busy team, delivering accurate records and data entry with a proactive, reliable approach. The role features a four-day week, 8:00am–4:00pm, and access to entitlements and development opportunities.

Qualificações

• Confident communicator with strong customer service focus in a busy environment.
• Excellent interpersonal and communication skills for diverse people.
• Strong organisational skills, ability to multitask and stay calm under pressure.
• Proficient in computer systems, accurate records, and data entry.
• Proactive, reliable and flexible; able to work independently or in a team.
• Experience in switchboard/telecommunications services is highly regarded.

Responsabilidades

• Manage incoming calls and enquiries; provide courteous, professional service.
• Maintain accurate telephone directories, databases, and switchboard information.
• Coordinate hospital pager allocation, maintenance, and repairs.
• Support emergency response communications by following procedures and protocols.
• Build positive working relationships with hospital teams and contribute to a collaborative workplace.

Conhecimentos

Customer service

Phone/switchboard

Communication skills

Multitasking

Data entry

Record-keeping

Teamwork

Ferramentas

Telephone systems

Computer systems

Descrição da oferta de emprego

This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes.Your new role:As an Administration Officer within our Switchboard Services team, you'll play an important role in keeping Logan Hospital connected by delivering professional and responsive telecommunications and information services to patients, visitors, staff and external stakeholders. You'll do this by:Managing incoming calls and enquiries, providing courteous and helpful customer service.Maintaining accurate telephone directories, databases and switchboard information.Coordinating hospital pager allocation, maintenance and repairs.Supporting emergency response communications by following established procedures and protocols.Building positive working relationships with hospital teams and contributing to a collaborative, supportive workplace.About you:You're a confident communicator with a strong customer service focus who enjoys working in a busy, team-oriented environment. You will bring:Excellent interpersonal and communication skills, with the ability to engage professionally with a diverse range of people.Strong organisational skills and the ability to multitask, prioritise and remain calm under pressure.Confidence using computer systems, maintaining accurate records and undertaking data entry.A proactive, reliable and flexible approach, with the ability to work both independently and as part of a team.A commitment to delivering accurate, high-quality work while maintaining confidentiality and professionalism.Previous experience in switchboard or telecommunications services will be highly regarded.Check out our quick tips and application essentials!What we can offer you:The opportunity to make a meaningful contribution to a busy hospital environment and support the delivery of quality patient care.Work alongside a friendly, collaborative and supportive team.Gain valuable experience within one of Queensland's largest public healthcare providers.Be part of an organisation that values diversity, inclusion, respect and professional development.Enjoy a consistent working schedule of four days per week, 8:00am-4:00pm.You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.Logan Hospital:Logan Hospital is the major health centre for one of the fastest growing areas in Queensland. We offer a range of services, including medical, rehabilitation, maternity, surgical and paediatric care.We offer our staff and students extensive support and training in most medical specialties. As a teaching hospital, we help train future health care professionals and participate in research through strong partnerships with Queensland's leading medical schools, universities, and TAFE Queensland.Our services will continue to grow as we build bigger and better facilities to support the community. By 2027, we'll have more beds and 5 more birthing suites as part of the Logan Hospital expansion.INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCEOur values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.We are better together.This work is licensed under a Creative Commons Attribution 3.0 Australia License.