Switchboard Administrator, Queensland Health

Queensland Government; Brisbane; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Flexible working arrangements

Salary packaging

Superannuation contributions up to 12.

Salary packaging

Job summary

Metro North Health in Brisbane North is seeking a Switchboard Administrator to support Caboolture Hospital's day-to-day operations. You will manage inbound calls, assist with patient movements, registrations, admissions and discharges, and maintain effective communication systems across the facility.

You will respond to emergency codes, support patient flow, and ensure information is accurately communicated. The role emphasizes accuracy, teamwork and patient safety in a fast-paced environment.

Qualifications

• Experience operating hospital switchboard.
• Ability to coordinate patient movements.
• Respond to emergencies with calm and clear communication.
• Maintain accurate, up-to-date records across departments.

Responsibilities

• Operate switchboard systems efficiently, directing calls promptly.
• Coordinate patient movements and assist with registrations/admissions/discharges.
• Respond to emergency and security situations per protocols.
• Maintain accurate records and share information with departments.
• Provide pager allocation and fault resolution services.

Skills

Switchboard operations

Customer service

Communication skills

Emergency response

Job description

As a Switchboard Administrator, you will provide professional, efficient and customer-focused communication services that support the day-to-day operations of Caboolture Hospital. Acting as a key point of contact for staff, patients and visitors, you will manage internal and external enquiries, coordinate patient movements, and assist with maintaining effective communication systems across the facility.

You will play an important role in supporting patient flow, responding to emergency code activations, and ensuring critical information is communicated accurately and promptly. Working in a fast-paced environment, you will utilise your organisational skills, sound judgement and attention to detail to support both operational efficiency and patient safety.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Operate switchboard systems efficiently, ensuring calls are managed professionally and enquiries are directed accurately and promptly.
• Support hospital operations by coordinating patient movements and assisting with patient registrations, admissions and discharges using electronic healthcare systems.
• Respond immediately to emergency and security situations, activating emergency codes and communication procedures in line with established protocols.
• Maintain accurate records and work collaboratively with hospital departments to ensure current information is available for effective switchboard operations.
• Provide pager allocation, coordination and fault resolution services while contributing to the smooth day-to-day functioning of the department.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first.

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.

Switchboard Administrator, Queensland Health Brisbane - North, Australia