Switchboard Administrator

Townsville Hhs; Townsville City; On-site; AUD 69,000 - 77,000; Full time

Benefits offered by this job

Salary range: $49.97 - $55.57 p.h. (AO

Locality allowance

12.75% employer superannuation

Salary sacrificing options

Job summary

Townsville HHS is seeking a confident switchboard operator to provide a professional and courteous service to staff and patients. You will manage calls, direct enquiries, and coordinate with hospital teams to ensure timely action within set timeframes.

Strong communication, customer service experience, and familiarity with Microsoft Word and Excel are essential. Flexibility with varied hours and a team‑oriented approach are important in this role at Townsville HHS.

Qualifications

• Excellent communication skills and a customer‑focused approach.
• Experience in general office and reception duties, preferably in Health Care.
• Ability to work with minimal supervision and exercise discretion in problem resolution.

Responsibilities

• Provide a professional and courteous switchboard service to staff and customers.
• Respond within appropriate timeframes and take appropriate action.
• Support patient care and hospital operations as part of the Switchboard team.

Skills

Communication

Customer service

Office & reception duties

Microsoft Word

Microsoft Excel

Teamwork

Problem solving

Tools

Switchboard systems

Telecommunications software

Job description

Job Description

This position will provide a professional and courteous switchboard service to staff and customers of the hospital, ensuring appropriate action and response within suitable timeframes.

About the Candidate

This is an excellent opportunity for individuals with strong communication skills who thrive in a dynamic environment and enjoy providing high-quality customer service while supporting patient care and hospital operations 24/7.

• This position will require the ability to work varied hours in compliance with operational hours of the Switchboard Services Unit.
• Ability to exercise personal judgement and initiative in the provision of efficient telecommunication services, including problem resolution and emergent response.
• Extensive customer service experience and knowledge of general office and reception duties, preferably within a Health Care environment.
• Ability to work with minimal supervision maintaining discretion and exercising judgement where necessary, to resolve problems within the scope of your role in situations where precedents have not been set and procedures not defined.
• Ability to communicate effectively and courteously to all levels, including members of the public and patients.
• Proficiency in the application of computerised information systems and applications, including Microsoft Word and Excel.
• Ability to work as part of the Switchboard and Health Service Team.

Work Environment

Work/Life Balance and Lifestyle Benefits

Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.

Townsville HHS prioritises employee wellbeing, offering flexible work arrangements, stable job security, and a family-friendly environment. Staff benefit from regional opportunities while maintaining modern healthcare advantages.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Salary range: $49.97 - $55.57 p.h. (AO3)
• Locality allowance
• 12.75% employer contribution to superannuation
• Plus Salary Sacrificing options may be available