Support Worker (Frontline Services)

Queensland Government; Cloncurry Shire; On-site; AUD 55,000 - 75,000; Full time

Job summary

The Jimaylya Topsy Harry Centre, operated under the Queensland Government, seeks a compassionate team member to provide daily care and support for clients facing homelessness, alcohol-related issues, domestic violence, housing insecurity, or unemployment. You will work with support agencies to connect clients with resources to rebuild their lives.

Key duties include supervising clients, maintaining documentation, coordinating with stakeholders, and contributing to a safe, culturally respectful

Qualifications

• Provide support and supervision to customers who are homeless or have alcohol-related social issues.
• Understanding of Aboriginal and Torres Strait Islander peoples, cultures and societies, and current issues affecting them.

Responsibilities

• Provide support and supervision to customers who are homeless or have alcohol-related social issues.
• Maintain clear and concise documentation.
• Monitor customer activities within the centre in line with centre practices and procedures.
• Support and monitor residents' management and case plans.
• Maintain a healthy, safe, clean environment and upkeep of resident areas.
• Liaise with stakeholders including police, ambulance, medical staff and service providers.
• Participate in continuous improvement to deliver culturally appropriate services.
• Support Workplace Health and Safety policies and practices.
• Develop knowledge and participate in learning and development processes.
• Be available across a 24x7 roster.

Skills

Class C Driver's Licence

Job description

Make a difference at the Jimaylya Topsy Harry Centre

Are you passionate about helping others and creating positive change? The Jimaylya Topsy Harry Centre offers a safe, supportive space for individuals facing challenges like addiction, domestic violence, housing insecurity, or unemployment. We\'re seeking a compassionate, dedicated team member to provide daily care and support, helping clients develop essential life skills. You\'ll also collaborate with support agencies to connect clients with the resources they need to rebuild their lives.

At Jimaylya, we value diversity, inclusion, and the unique contributions of every team member. We\'re committed to finding the right person for this role by considering your skills, experience, and potential for growth.

If you\'re ready to make a meaningful impact, we\'d love to hear from you.

What You Will Be Doing

• Provide support and supervision to all customers who are homeless or have alcohol related social issues in a caring and non-judgmental manner.


• Understanding of Aboriginal and Torres Strait Islander peoples, cultures and societies, an understanding of the issues which impact upon them in a contemporary society.


• Maintain clear and concise documentation.


• Monitor customer activities within the entire centre in accordance with the centre\'s practices and procedures, ensuring rules of the centre are abided.


• Support and monitor individual management and case management plans for residents.


• Carry out duties as required to maintain a healthy, safe, clean and tidy environment including the upkeep and maintenance of resident\'s areas.


• Liaise and communicate effectively with a wide variety of stakeholders, including customers, members of the community, police, ambulance and medical staff, departmental staff, government and non-government service providers.


• Participate in the process of continuous improvement to advance the quality and efficiency of the centre and participating as a team member in delivering culturally appropriate and well-planned services to customers.


• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.


• Develop and maintain knowledge relevant to the role and actively participate in appropriate learning and development processes.


• Class C Driver\'s Licence.


• Have availability and reliability working across a 24x7 roster.

Applications to remain current for 12 months.

Occupational group

Community Care