Service Support Officer (Frontline Services)

North West Queensland; Mount Isa City; Hybrid; AUD 103,000 - 112,000; Full time

Job summary

Jimaylya Topsy Harry Centre is hiring a compassionate team member to deliver daily care and support. You will work with Aboriginal and Torres Strait Islander clients, providing culturally appropriate services and connecting them with needed resources.

The role includes maintaining records, participating in development activities, and collaborating with Frontline Services to meet departmental objectives. Applicants should have a relevant degree or diploma and a Class C driver’s licence.

Qualifications

• Degree in Social Work, Human Services or Behavioural Sciences or equivalent.
• Diploma or higher in community sector with at least two years’ case management experience including culturally appropriate work.
• Class C Driver’s Licence is mandatory.

Responsibilities

• Provide best practice casework services to Aboriginal and Torres Strait Islander customers using assessment and intervention skills.
• Engage with internal/external stakeholders to achieve quality outcomes.
• Maintain case records, prepare reports, and conduct data entry for accountability.

Skills

Case management

Stakeholder engagement

Record management

Data entry

Team collaboration

Education

Degree in Social Work/Human Services/Behavioural Sciences

Diploma or higher in community sector with 2+ years’ case management experience

Job description

Make a Difference at the Jimaylya Topsy Harry Centre

Are you passionate about helping others and creating positive change? The Jimaylya Topsy Harry Centre offers a safe, supportive space for individuals facing challenges like addiction, domestic violence, housing insecurity, or unemployment.

We're seeking a compassionate, dedicated team member to provide daily care and support, helping clients develop essential life skills. You'll also collaborate with support agencies to connect clients with the resources they need to rebuild their lives.

At Jimaylya, we value diversity, inclusion, and the unique contributions of every team member. We're committed to finding the right person for this role by considering your skills, experience, and potential for growth.

• Position status: Permanent
• Position type: Flexible full-time
• Occupational group: Administration
• Classification: PO3
• Workplace Location: North West Qld
• Job ad reference: QLD/702314/26
• Closing date: 09-Oct-2026
• Yearly salary: $102817 - $111975
• Fortnightly salary: $3941.00 - $4292.00
• Contact person: Mareta Elisaia
• Contact details: Phone: [phone]
• Contact details: Access the National Relay Service

What you will be doing:

• Deliver best practice casework services to Aboriginal and Torres Strait Islander customers using sound assessment and intervention skills to deliver integrated and culturally appropriate services.
• Engage with and establishing partnerships with a broad range of internal/external stakeholders and service providers to achieve quality outcomes.
• Undertake a range of record and information management tasks including maintenance of case records, preparation or reports, performance reporting and data entry to ensure accountability.
• Actively participate in training and professional development activities to develop, maintain and enhance knowledge and competencies to ensure that service delivery is based on contemporary, evidence based best practice principles and is consistent with current practice trends and departmental objectives.
• Actively participate in and contributing to the good governance and objectives of Frontline Services and the department.
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

Mandatory Requirement

• Class C Driver's Licence
• Degree level qualification in Social Work, Human Services or Behavioural Sciences OR Diploma or higher qualification in the community sector with at least two years' experience working within a case management framework in a relevant field, including experience in culturally appropriate community work, assessment and referral.

Applications to remain current for 12 months.

Job Ad Reference: QLD/702314/26

Closing Date: Friday, 09 October 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.