Support Worker

The Salvation Army; Sydney; On-site; AUD 32,000 - 52,000; Part time

Benefits offered by this job

Flexible working conditions

Discounts / benefits

Purpose driven career

Employee assistance program

Career development

Inclusive culture

Positive social impact

Job summary

The Salvation Army Australia’s Homelessness Stream delivers high-quality, person-centred services to individuals and families at risk of or experiencing homelessness.

We’re seeking a compassionate and proactive Support Worker to empower clients to live independently, working with Case Managers and Team Leaders to provide holistic support.

This is a part-time (20 hours/week) role based in Surry Hills with 24-hour rostered shifts across days, evenings, nights, weekends and public holidays.

Qualifications

• Certificate IV in Community Services is required.
• Strong communication skills (written and verbal).
• Understanding of Trauma-Informed Care (desirable).
• Current NSW Working with Children Check
• Senior First Aid Certificate (preferred).
• NSW Driver’s Licence (desirable).

Responsibilities

• Support the Homelessness Stream Model of Care.
• Work alongside Case Managers to respond to client needs.
• Complete incident and risk reports in line with policy and procedure.
• Identify service gaps and recommend improvements to leadership.
• Engage in ongoing professional development to strengthen practice.

Skills

Communication skills

Trauma-Informed Care understanding

Education

Certificate IV in Community Services

Job description

Number of Positions Available:

2

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters

The Salvation Army Australia’s Homelessness Stream delivers high-quality, person-centred services to individuals and families at risk of or experiencing homelessness. We provide accommodation, case management, outreach, financial assistance, and connections to specialist services – supporting people to rebuild independence and stability.

About the role

We’re seeking a compassionate and proactive Support Worker to empower clients in developing their capacity to live independently. Working closely with Case Managers and Team Leaders, you’ll provide holistic support that makes a real difference in people’s lives.

This is a part-time (20 hours a week) position based in Surry Hills, reporting to the Residential Support Team Leader. The role involves 24-hour rostered shifts (days, evenings, nights, weekends, and public holidays).

How will make an impact

• Support the implementation of the Homelessness Stream Model of Care

• Work alongside Case Managers to respond to client needs

• Complete incident and risk reports in line with policy and procedure

• Identify service gaps and recommend improvements to leadership

• Engage in ongoing professional development to strengthen practice

What you will bring

• Minimum Certificate IV in Community Services

• Strong communication skills (written and verbal)

• Understanding of Trauma-Informed Care (desirable)

• Current NSW Employee Working with Children Check

• Senior First Aid Certificate (preferred)

• NSW Driver’s Licence (desirable)

What we offer

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• Flexible working conditions

• Financial discounts / benefits

• Purpose driven career which has positive social and sustainable outcomes

• Employee Assistance Program - Independent confidential counselling service;

• Opportunity for career development;

• An inclusive culture of dedicated, passionate and professional team members

• Positively supporting and impacting the lives of others through your career contribution