Wellbeing Support Worker

Mission Australia; Cairns Regional; On-site; AUD 70,000 - 83,000; Full time

Benefits offered by this job

Rewarding work

Free external counselling/support

Volunteering opportunities

Job summary

Mission Australia in Mareeba, QLD, is seeking a Wellbeing Support Worker to support residents through recovery, facilitate daily activities and promote wellbeing. You will work as part of a small team in Djindigal (Healing Place), a residential AOD service near Mareeba, providing a safe, supportive environment for adults addressing substance use.

This role operates across a 7-day rotating roster with day, afternoon and occasional sleepover shifts.

Qualifications

• Experience supporting people affected by Alcohol and Other Drug use (AOD).
• Ability to work trauma-informed and person-centred with residents.
• Current First Aid and CPR certification; valid driver's licence.
• Strong de-escalation and conflict-resolution skills.
• Capacity to work independently and build therapeutic relationships.

Responsibilities

• Support residents through daily wellbeing, recreational and life skills activities.
• Facilitate group activities and engagement in therapeutic programs.
• Provide practical support and encouragement to assist recovery goals.
• Respond to challenging situations with trauma-informed practice and de-escalation.
• Build positive professional relationships while maintaining boundaries.
• Maintain a safe, welcoming residential environment that supports recovery.

Skills

De-escalation

Trauma-informed care

Recovery-oriented practice

Person-centred approach

First Aid & CPR

Driver's Licence

Communication

Job description

• Casual Opportunities Available
• Salary: $** 51.81 per hour **** + Super **** + Penalty rates**
• Location: Mareeba, Cairns QLD 4880
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia to meet the growing needs of people across the country. Togetherwe’rebuilding hope andpossibilityfor all.Find out moreabout usandour purpose.

Your opportunity

As a Wellbeing Support Worker, you’ll support residents through their recovery journey by facilitating daily activities, promoting wellbeing, encouraging independence and helping create a safe, positive and recovery-focused environment.

Join the team at Djindigal (Healing Place), Mission Australia’s residential Alcohol and Other Drug (AOD) rehabilitation service located near Mareeba. Djindigal provides a safe and supportive environment where adults can address substance use concerns, build life skills and continue their recovery journey.

Working as part of a small and dedicated team, you’ll play an important role in creating a positive, recovery-focused environment where people feel supported, respected and empowered to achieve their goals.

We’re seeking people who bring a strong understanding of Alcohol and Other Drug recovery and are passionate about supporting people to make meaningful and lasting change.

This role operates across a 7-day rotating roster, offering a mix of day (9:00 am - 5:00 pm), afternoon (12:00 pm - 8:00 pm) and occasional sleepover shifts (10:00 pm - 6:00 am).

Your key responsibilities will be to

• Support residents through daily wellbeing, recreational and life skills activities.
• Facilitate group activities and encourage engagement in therapeutic and recovery-focused programs.
• Provide practical support, coaching and encouragement to help residents achieve their recovery goals.
• Respond to challenging situations using trauma-informed practice, effective communication and de-escalation skills.
• Build positive, professional relationships with residents while maintaining appropriate boundaries.
• Help maintain a safe, welcoming and supportive residential environment that promotes recovery and wellbeing

Requirements for success

• Experience supporting people affected by Alcohol and Other Drug use is essential.
• Demonstrated skills in de-escalation, conflict resolution and supporting people experiencing complex behaviours.
• Strong understanding of person-centred, trauma-informed and recovery-oriented practice.
• Ability to work independently, exercise sound judgement and build positive therapeutic relationships while maintaining professional boundaries.
• Current First Aid and CPR Certificate, or willingness to obtain prior to commencement
• Current Driver’s Licence with no restrictions

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work - every day you know you’re making a real difference
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application , please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail]

Find out more about a career with Mission Australia.