Support Coordinator – Full Time

Yarra Valley Support Coordination; Shire of Yarra Ranges; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working arrangements

Lilydale office location

Employee Assistance Program

Job summary

Yarra Valley Support Coordination in Lilydale, VIC is seeking an experienced Support Coordinator to manage a busy caseload of NDIS participants. You will work with participants, families, providers and professionals to implement plans and connect supports, while maintaining accurate case notes and documentation.

You will be a confident communicator with strong time-management skills, able to navigate complex situations, and thrive in a collaborative, supportive team.

Qualifications

• NDIS Support Coordination experience or related role.
• Strong understanding of NDIS participant plans.
• Excellent written and verbal communication skills.

Responsibilities

• Build professional relationships with participants and support networks.
• Help participants understand and implement their NDIS plans.
• Connect participants with providers and community supports.
• Coordinate services and maintain communication between stakeholders.
• Monitor plan utilisation, budgets and service delivery.
• Identify gaps, risks or barriers in support arrangements.
• Support plan reassessments and changes in circumstances.

Skills

NDIS Knowledge

Communication skills

Time management

Teamwork

Education

Relevant qualifications in disability or related field

Tools

Case management software

Job description

Yarra Valley Support Coordination | Lilydale, VIC
Monday to Friday | 9:00am–5:00pm

Are you an experienced Support Coordinator who genuinely enjoys helping people navigate the NDIS, build strong support networks and work towards meaningful goals?

Yarra Valley Support Coordination (YVSC) is looking for a confident, organised and compassionate Support Coordinator to join our growing team in Lilydale.

This is a full-time position, working Monday to Friday from 9:00am to 5:00pm.

About the role

As a Support Coordinator with YVSC, you will manage your own caseload of NDIS participants while working closely with participants, families, nominees, providers and other professionals.

Your day-to-day responsibilities will include:

• Building strong, professional relationships with participants and their support networks
• Helping participants understand and implement their NDIS plans
• Connecting participants with suitable providers and community supports
• Coordinating services and maintaining communication between key stakeholders
• Monitoring plan utilisation, budgets and service delivery
• Identifying and responding to gaps, risks or barriers within a participant's support arrangements
• Supporting participants through plan reassessments, changes in circumstances and NDIS processes
• Preparing progress reports, supporting documentation and other correspondence for the NDIA
• Maintaining clear, accurate and timely case notes and participant records
• Working collaboratively with our Support Coordination, Operations and Administration teams

About you

We are looking for someone who is approachable, professional and confident managing a busy caseload while keeping participants at the centre of their work.

You will ideally have:

• Previous experience in NDIS Support Coordination or a closely related role
• A strong understanding of the NDIS and participant plans
• Excellent written and verbal communication skills
• Excellent time-management and organisational skills, with the ability to manage competing priorities, meet deadlines and maintain oversight of a busy caseload
• Confidence communicating with participants, families, providers and external stakeholders
• The ability to work independently while also contributing to a supportive team environment
• Strong problem-solving skills and the ability to remain calm when navigating complex situations
• Strong attention to detail and a commitment to accurate, timely documentation
• Confidence using online systems and case-management software

Experience working with participants with complex support needs will be highly regarded.

What you'll need

The successful applicant will be required to hold or obtain:

• NDIS Worker Screening Check
• Working with Children Check, where applicable
• Current driver's licence
• Relevant qualifications and/or demonstrated experience within disability, community services, allied health or a related field

Why join YVSC?

At YVSC, Support Coordinators are part of a team — not left to manage complex situations alone.

You'll work alongside an experienced and approachable team across Support Coordination, Operations and Administration, with people around you to collaborate with, problem-solve with and draw on when things get complicated.

We value open communication, practical support and strong relationships, both within our team and with the participants we support.

Our Support Coordinators are trusted to manage their own caseloads and work independently, while still having the support of a team around them when they need it.

We want someone who takes ownership of their work, communicates well, stays organised and takes pride in providing reliable and responsive support to participants.

What we offer

• Full-time, Monday–Friday hours
• Consistent 9:00am–5:00pm working hours
• Lilydale office location
• Hybrid working arrangements once established in the role
• An established and growing participant base
• Supportive and approachable management
• A collaborative team environment where you can ask questions and seek support
• Opportunity to grow and develop within an established organisation
• Employee Assistance Program
• The opportunity to build meaningful, long-term relationships with participants and their support networks