Support Co-ordinator

Community Accessability; City of Wodonga; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Supportive team environment

Travel reimbursement

Work life balance

Salary packaging benefits

Group buying discounts

EAP

Job security

Career progression

Job summary

Community Accessability in regional Victoria is seeking an NDIS Support Coordinator to empower participants to navigate the NDIS and participate more fully in their community. You will manage a portfolio of participants, build rapport with clients and providers, and help set up service agreements, plan reviews, and risk assessments.

You will operate in a KPI-driven environment, coordinating with a broad network of community organisations to ensure clients have access to needed services and

Qualifications

• Demonstrated experience in Support Coordination within the Community Sector.
• Experience in working with complex participants and families.
• Ability to initiate and maintain contacts with a broad range of people and community organisations to ensure our clients' access to services, appropriate communication with fellow workers, families, carers and other relevant stakeholders.
• Experience and knowledge of the NDIS, a good understanding of associated processes and support networks.
• The ability to deal with changes in the disability and aged care sectors.
• Exceptional verbal and written communication.
• An ability to work efficiently with a CRM database.
• Experience in a KPI-driven environment.

Responsibilities

• Strengthen a participant’s ability to navigate the NDIS and empower our participants to participate more fully in their community of choice.
• Manage your portfolio of NDIS participants and build rapport with clients and providers.
• Set up service agreements with providers, prepare plan reviews, conduct risk assessments and provide support for issues as they arise.

Job description

Community Accessability – Enabling Independence

Community Accessability is a not-for-profit organisation dedicated to supporting the independence and inclusion of people with disabilities and the elderly. With six offices across regional Victoria, we provide transport, community access, and in-home services through the NDIS, HACCPYP and Aged Care programs.

We're proud to have a committed team and volunteers who are all driven by a shared vision of enhancing lives and building stronger communities.

At Community Accessability we believe that every person has the opportunity to live the life they choose. We are passionate about supporting and connecting people with the services they need to maintain their independence.

What we can offer:

• Supportive team environment
• Reimbursement for travel
• Work life balance
• Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits
• Access to group buying discounts through our HR platform
• Access to EAP
• Security and stability within a large and growing organisation
• Career progression opportunities and experience with a registered NDIS provider

This role is a fixed term 18month contract.

In this role we focus on strengthening a participant’s ability to navigate the NDIS and empower and enable our participants so they can participate more fully in their community of choice. Our NDIS Support Coordinators play an integral role in the development and achievement of our participant’s goals to maximise their independence.

As an NDIS Support Coordinator, you will manage your portfolio of NDIS participants relying on your ability to build rapport and foster relationships, all the while maintaining your support targets. You will use your high-level stakeholder management skills to build and leverage networks to ensure the best support for your customers. You will set up service agreements with providers, prepare plan reviews, conduct risk assessments and critically provide support should issues arise.

• Demonstrated experience in Support Coordination within the Community Sector
• Experience in working with complex participants and families
• Ability to initiate and maintain contacts with a broad range of people and community organisations to ensure our clients' access to services, appropriate communication with fellow workers, families, carers and other relevant stakeholders
• Experience and knowledge of the NDIS, a good understanding of associated processes and support networks
• The ability to deal with changes in the disability and aged care sectors
• Exceptional verbal and written communication
• An ability to work efficiently with a CRM database
• Experience in a KPI-driven environment

About you:

• Current Working with Children Check
• Current Driver's license and reliable transportation
• NDIS Worker Screening Clearance
• Qualification in Aged Care or Disability
• Excellent communication and interpersonal skills
• Compassionate and patient demeanor

Note: Community Accessibility is committed to Equal Employment Opportunity, Ethical Practice, and the principles of Cultural Diversity and Social inclusion. Applications from Aboriginal and Torres Strait Islanders are encouraged. All appointments are made subject to a satisfactory Criminal Record Check, NDIS Work Screen and a Working with Children Check.