Support Coordinator

LEX Coordination; City of Melbourne; Hybrid; AUD 55,000 - 85,000; Part time

Benefits offered by this job

Hybrid role

Fortnightly pay + superannuation

Annual leave and personal leave (pro R

Equipment provided

Job summary

LEX Coordination is seeking an experienced Support Coordinator with mental health experience to join our team on a part-time basis with potential to move to full-time.

The role focuses on supporting neurodivergent adults and individuals with complex mental health needs within the NDIS framework. It offers a hybrid work arrangement, combining work from home with community-based support, and requires independent caseload management and clear communication.

Qualifications

• Experience in Support Coordination and/or Recovery Coaching (1+ years preferred).
• Strong understanding of the NDIS.
• Ability to manage a caseload independently.
• Strong communication and documentation skills.

Responsibilities

• Support participants to understand and implement their NDIS plans.
• Coordinate services and liaise with multiple providers.
• Attend virtual and face-to-face meetings.
• Maintain accurate and compliant case notes and documentation.
• Support participants across a range of presentations, including psychosocial, neurodivergent, and physical disabilities.
• Navigate crisis situations and system barriers where required.

Skills

Support coordination

Recovery coaching

NDIS knowledge

Communication skills

Documentation

Job description

Our core areas of expertise are supporting neurodivergent adults and individuals with complex mental health needs, however we work with a broad range of participants across the NDIS.

We focus on doing the work properly, not just ticking boxes.

We’ve intentionally built a workplace that is:

Low micromanagement

Flexible and realistic about capacity

Supportive without being overbearing

Grounded in strong boundaries to prevent burnout

We are looking for an experienced Support Coordinator with mental health experience to join our team, on a part-time basis with opportunity to move to full time.

This role is best suited to someone who:

Is confident working independently

Can manage their own caseload and priorities

Communicates clearly and follows through on tasks

Is comfortable working with complexity and uncertainty

Key Responsibilities

• Support participants to understand and implement their NDIS plans
• Coordinate services and liaise with multiple providers
• Attend virtual and face to face meetings
• Maintain accurate and compliant case notes and documentation
• Support participants across a range of presentations, including, but not limited to, psychosocial, neurodivergent, and physical disabilities
• Navigate crisis situations and system barriers where required

What We’re Looking For

• Experience in Support Coordination and/or Recovery Coaching (1+ years preferred)
• Strong understanding of the NDIS
• Ability to manage a caseload independently
• Strong communication and documentation skills
• Valid driver’s licence and access to a vehicle

Highly Valued:

• Experience working with: Neurodivergence (ASD, ADHD) Complex trauma and mental health
• Lived experience (optional and welcomed)
• A calm, grounded approach in complex situations
• Hybrid role (work from home + community-based support)
• SCHADS Award
• Fortnightly pay + superannuation
• Annual leave and personal leave (pro rata)
• Equipment provided

Our Approach to Work

We trust our team to do their job.

That means:

You won’t be micromanaged

You will be expected to stay on top of your caseload

You’ll have support when you need it, but space when you don’t

We value:

Consistency

Clear communication

Accountability

Respect for capacity (yours and the participant’s)

This Role May Not Suit Someone Who:

Needs close supervision or frequent direction

Prefers highly structured, step-by-step environments

Struggles with organisation or follow-through