Supervisor Ferry Operations - Multiple Positions

Transport for NSW; Windsor; On-site; AUD 123,000 - 132,000; Full time

Job summary

Transport for NSW seeks a hands-on Supervisor Ferry Operations to lead the safe, reliable and efficient delivery of ferry services across nine crossings in NSW. You will oversee a team of about 85 staff and provide leadership to four Supervisors while ensuring regulatory compliance and service quality.

You’ll drive safety culture, manage incidents and service disruptions, and coordinate 24/7 rostering and workforce planning.

Qualifications

• Experience leading operational teams in safety-critical environments.
• Strong leadership, communication and problem-solving skills.
• Commitment to a safe, engaged and high-performing workplace.

Responsibilities

• Lead the safe, reliable and efficient delivery of ferry operations across nine ferry crossings throughout NSW.
• Provide leadership and support to four Supervisors and a workforce of approximately 85 employees.
• Foster a strong safety culture and manage operational safety, incidents and service disruptions.
• Oversee 24/7 workforce planning and rostering to ensure adequate coverage.
• Manage customer complaints and stakeholder enquiries with professional, customer-focused outcomes.
• Coordinate with Ferry Maintenance Management Team, external providers and other managers to meet service delivery objectives.
• Monitor compliance with maritime legislation and operational requirements.
• Manage HR issues, industrial relations and staff development & training.

Job description

Supervisor Ferry Operations - Multiple Positions

Supervisor Ferry Operations - Multiple Positions

Organisation/Entity:Transport For NSW

Job category:Projects

Job location: Windsor, NSW, AU, 2756

Job reference number:112085

Employment type:Permanent Full-Time

Salary range:$122570.0-$131527.0

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you'll:

• Lead the safe, reliable and efficient delivery of ferry operations across nine ferry crossings throughout NSW.
• Provide leadership and support to four Supervisors and a workforce of approximately 85 employees, ensuring operational and safety requirements are met.
• Foster a strong safety culture and take the lead in managing operational safety, incidents, emergencies and service disruptions.
• Oversee 24/7 workforce planning and rostering to ensure adequate coverage across all ferry operations.
• Manage customer complaints and stakeholder enquiries, delivering professional and customer-focused outcomes.
• Work collaboratively with the internal Ferry Maintenance Management Team, External Maintenance providers and other operational managers to achieve service delivery objectives.
• Monitor operational performance and ensure compliance with maritime legislation, policies and operational requirements.
• Manage and coordinate HR issues, industrial Relations and staff development & training.

For more information on this position and business unit, view the role description and information pack.

About you

You are a people-focused leader with experience managing operational teams in a safety-critical environment. You excel at building strong relationships, leading through change and delivering high-quality customer and operational outcomes. With strong leadership, communication and problem‑solving skills, you are committed to creating a safe, engaged and high‑performing workplace.

This role can be based either in Grafton, Holbrook, Mortlake, and Windsor, with availability travel regularly between ferry locations to provide operational oversight, leadership and support where required.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

This is an in-person, on‑site role.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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