Supervisor Ferry Operations

Transport for NSW; Windsor; On-site; AUD 123,000 - 132,000; Full time

Job summary

Transport for NSW is seeking a Supervisor Ferry Operations to lead the safe, reliable delivery of ferry services across NSW crossings. The role is on-site and may require travel between locations, including Windsor, to provide oversight and leadership.

You will manage four Supervisors and a workforce of about 85, foster a strong safety culture, oversee incidents and disruptions, oversee rostering, and coordinate with maintenance and other managers to meet service delivery objectives.

Qualifications

• Experience leading operational teams in safety-critical environments.
• Strong leadership, communication and problem-solving skills.
• Commitment to a safe, high-performing workplace.

Responsibilities

• Lead safe, reliable ferry operations across NSW crossings.
• Support four Supervisors and ~85 staff with safety and performance.
• Foster safety culture and manage incidents and disruptions.
• Oversee 24/7 rostering and workforce planning.
• Handle customer enquiries and stakeholder communications.
• Collaborate with maintenance teams and external providers.
• Monitor performance and compliance with maritime policies.
• Oversee HR matters, industrial relations, and staff development.

Job description

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Supervisor Ferry Operations - Multiple Positions

Organisation/Entity: Transport For NSW

Job category: Projects

Job location:

Windsor, NSW, AU, 2756

Job reference number: 112085

Employment type: Permanent Full-Time

Salary range: $122570.0-$131527.0

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you'll:

• Lead the safe, reliable and efficient delivery of ferry operations across nine ferry crossings throughout NSW.
• Provide leadership and support to four Supervisors and a workforce of approximately 85 employees, ensuring operational and safety requirements are met.
• Foster a strong safety culture and take the lead in managing operational safety, incidents, emergencies and service disruptions.
• Oversee 24/7 workforce planning and rostering to ensure adequate coverage across all ferry operations.
• Manage customer complaints and stakeholder enquiries, delivering professional and customer-focused outcomes.
• Work collaboratively with the internal Ferry Maintenance Management Team, External Maintenance providers and other operational managers to achieve service delivery objectives.
• Monitor operational performance and ensure compliance with maritime legislation, policies and operational requirements.
• Manage and coordinate HR issues, industrial Relations and staff development & training.

You are a people-focused leader with experience managing operational teams in a safety-critical environment. You excel at building strong relationships, leading through change and delivering high-quality customer and operational outcomes. With strong leadership, communication and problem-solving skills, you are committed to creating a safe, engaged and high-performing workplace.

This role can be based either in Grafton, Holbrook, Mortlake, and Windsor, with availability travel regularly between ferry locations to provide operational oversight, leadership and support where required.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers .

This is an in-person, on-site role.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.