Manager Ferry Operations

Transport for NSW; Windsor; On-site; AUD 140,000 - 190,000; Full time

Job summary

Transport for NSW seeks a leader to oversee ferry operations across nine crossings, ensuring safety, reliability and high service standards. You will provide guidance to four Supervisors and a team of about 85 staff, managing incidents, rostering and stakeholder inquiries with a strong customer focus.

Based at Mortlake or Windsor, this in-person role requires flexibility to travel between locations to supervise operations and maintain safety compliance across the network.

Qualifications

• You are a people-focused leader with experience managing operational teams in a safety-critical environment.

Responsibilities

• Lead the safe, reliable and efficient delivery of ferry operations across nine ferry crossings throughout NSW.
• Provide leadership and support to four Supervisors and a workforce of approximately 85 employees, ensuring operational and safety requirements are met.
• Foster a strong safety culture and take the lead in managing operational safety, incidents, emergencies and service disruptions.
• Oversee 24/7 workforce planning and rostering to ensure adequate coverage across all ferry operations.
• Manage customer complaints and stakeholder enquiries, delivering professional and customer-focused outcomes.
• Work collaboratively with the Ferry Management Team and other operational managers to achieve service delivery objectives.
• Monitor operational performance and ensure compliance with maritime legislation, policies and operational requirements.
• Support asset maintenance programs to ensure ferry assets and infrastructure remain safe, reliable and fit for purpose.

Skills

Leadership

Communication

Problem-solving

People management

Job description

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you'll:

• Lead the safe, reliable and efficient delivery of ferry operations across nine ferry crossings throughout NSW.
• Provide leadership and support to four Supervisors and a workforce of approximately 85 employees, ensuring operational and safety requirements are met.
• Foster a strong safety culture and take the lead in managing operational safety, incidents, emergencies and service disruptions.
• Oversee 24/7 workforce planning and rostering to ensure adequate coverage across all ferry operations.
• Manage customer complaints and stakeholder enquiries, delivering professional and customer-focused outcomes.
• Work collaboratively with the Ferry Management Team and other operational managers to achieve service delivery objectives.
• Monitor operational performance and ensure compliance with maritime legislation, policies and operational requirements.
• Support asset maintenance programs to ensure ferry assets and infrastructure remain safe, reliable and fit for purpose.

For more information on this position and business unit, view the role description and information pack.

About you

You are a people-focused leader with experience managing operational teams in a safety-critical environment. You excel at building strong relationships, leading through change and delivering high-quality customer and operational outcomes. With strong leadership, communication and problem-solving skills, you are committed to creating a safe, engaged and high-performing workplace.

This role can be based either in Mortlake or Windsor, with availability travel regularly between ferry locations to provide operational oversight, leadership and support where required. Flexible work arrangements may be available.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

This is an in-person, on-site role.