Supervisor Ferry Operations

Transport for NSW; Sydney; On-site; AUD 123,000 - 132,000; Full time

Job summary

Transport for NSW is seeking a people-focused Operations Manager to lead the ferry network across nine crossings in NSW. The role supervises around 85 employees and four supervisors, ensuring safety, reliability and customer-focused service.

You will oversee 24/7 roster planning, address customer enquiries, and collaborate with maintenance and external providers to meet service delivery objectives. The role is based across Windsor and other locations, with regular travel to ferry sites in NSW.

Qualifications

• Experience leading operational teams in safety-critical environments.
• Strong leadership, communication and problem-solving skills.

Responsibilities

• Lead the safe, reliable and efficient delivery of ferry operations across nine ferry crossings throughout NSW.
• Provide leadership and support to four Supervisors and approximately 85 employees, ensuring safety and operational requirements are met.
• Foster a strong safety culture and lead in managing operational safety, incidents, emergencies and service disruptions.
• Oversee 24/7 workforce planning and rostering to ensure adequate coverage across all ferry operations.
• Manage customer complaints and stakeholder enquiries, delivering professional and customer-focused outcomes.
• Collaborate with the Ferry Maintenance Management Team, External Maintenance providers and other operational managers to achieve service delivery objectives.
• Monitor operational performance and ensure compliance with maritime legislation, policies and requirements.
• Manage and coordinate HR issues, industrial relations and staff development & training.

Job description

Organisation/Entity: Transport For NSW

Job category: Projects

Job location: Windsor, NSW, AU, 2756

Job reference number: 112085

Employment type: Permanent Full-Time

Salary range: $122570.0-$131527.0

In this role, you'll:

• Lead the safe, reliable and efficient delivery of ferry operations across nine ferry crossings throughout NSW.
• Provide leadership and support to four Supervisors and a workforce of approximately 85 employees, ensuring operational and safety requirements are met.
• Foster a strong safety culture and take the lead in managing operational safety, incidents, emergencies and service disruptions.
• Oversee 24/7 workforce planning and rostering to ensure adequate coverage across all ferry operations.
• Manage customer complaints and stakeholder enquiries, delivering professional and customer-focused outcomes.
• Work collaboratively with the internal Ferry Maintenance Management Team, External Maintenance providers and other operational managers to achieve service delivery objectives.
• Monitor operational performance and ensure compliance with maritime legislation, policies and operational requirements.
• Manage and coordinate HR issues, industrial Relations and staff development & training.

For more information on this position and business unit, view the role description and information pack.

About You

You are a people-focused leader with experience managing operational teams in a safety-critical environment. You excel at building strong relationships, leading through change and delivering high-quality customer and operational outcomes. With strong leadership, communication and problem-solving skills, you are committed to creating a safe, engaged and high-performing workplace.

This role can be based either in Grafton, Holbrook, Mortlake, and Windsor, with availability travel regularly between ferry locations to provide operational oversight, leadership and support where required.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

This is an in-person, on-site role.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Job Segment

Operations Manager, Employee Relations, Manager, Operations, Human Resources, Customer Service, Management