Ferry Operations Manager — Safety‑Focused 24/7 Leader

Transport for NSW; Windsor; On-site; AUD 140,000 - 190,000; Full time

Job summary

Transport for NSW seeks a leader to oversee ferry operations across nine crossings, ensuring safety, reliability and high service standards. You will provide guidance to four Supervisors and a team of about 85 staff, managing incidents, rostering and stakeholder inquiries with a strong customer focus.

Based at Mortlake or Windsor, this in-person role requires flexibility to travel between locations to supervise operations and maintain safety compliance across the network.

Qualifications

• You are a people-focused leader with experience managing operational teams in a safety-critical environment.

Responsibilities

• Lead the safe, reliable and efficient delivery of ferry operations across nine ferry crossings throughout NSW.
• Provide leadership and support to four Supervisors and a workforce of approximately 85 employees, ensuring operational and safety requirements are met.
• Foster a strong safety culture and take the lead in managing operational safety, incidents, emergencies and service disruptions.
• Oversee 24/7 workforce planning and rostering to ensure adequate coverage across all ferry operations.
• Manage customer complaints and stakeholder enquiries, delivering professional and customer-focused outcomes.
• Work collaboratively with the Ferry Management Team and other operational managers to achieve service delivery objectives.
• Monitor operational performance and ensure compliance with maritime legislation, policies and operational requirements.
• Support asset maintenance programs to ensure ferry assets and infrastructure remain safe, reliable and fit for purpose.

Skills

Leadership

Communication

Problem-solving

People management

Job description

Transport for NSW seeks a leader to oversee ferry operations across nine crossings, ensuring safety, reliability and high service standards. You will provide guidance to four Supervisors and a team of about 85 staff, managing incidents, rostering and stakeholder inquiries with a strong customer focus.

Based at Mortlake or Windsor, this in-person role requires flexibility to travel between locations to supervise operations and maintain safety compliance across the network.