Student Engagement Advisor — Onsite Perth Campus

Navitas; Perth; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Unlimited global career opportunities

Salary packaging

Volunteer days (2 per year)

Scholarships up to 50%

Health & wellbeing packages

Gym discounts

LinkedIn Learning access

Job summary

ACAP University College, part of Navitas, is Australia’s leading independent tertiary education provider. ACAP focuses on helping students succeed by providing expert student engagement support.

The Student Engagement Advisor will respond to inquiries, guide enrolments, and liaise with academic staff to ensure timely, accurate advice delivered in a friendly, professional manner. From the Perth Northbridge campus, you will handle inbound and outbound contacts during core hours 8am–4pm,

Qualifications

• Proven track record in inbound customer service.
• Excellent attention to detail and accuracy in admin work.
• Proficient in MS Office; familiar with student records software.

Responsibilities

• Respond to student enquiries across service channels.
• Engage with students via calls, chats, emails, and other platforms.
• Complete administrative tasks and data entry accurately.
• Assist with re-enrolments and provide course sequence advice.
• Liaise with academic and specialist staff to ensure student support.
• Apply policies to provide timely, accurate advice.

Skills

Customer service

Attention to detail

MS Office

Student records software

Teamwork

On-site availability

Job description

ACAP University College, part of Navitas, is Australia’s leading independent tertiary education provider. ACAP focuses on helping students succeed by providing expert student engagement support.

The Student Engagement Advisor will respond to inquiries, guide enrolments, and liaise with academic staff to ensure timely, accurate advice delivered in a friendly, professional manner. From the Perth Northbridge campus, you will handle inbound and outbound contacts during core hours 8am–4pm,