Student Engagement Advisor (12 week contract)

ACAP University College; Brisbane; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Unlimited global career opportunities

Salary packaging and novated leasing

2 paid volunteer days per year

Up to 50% scholarships for ACAP staff

Health & wellbeing packages

Discounted gym memberships

LinkedIn Learning access

Job summary

ACAP University College is seeking a proactive Student Engagement Advisor for a 12-week fixed-term contract commencing 4 January 2027. The role focuses on responding to student enquiries via phone, email, and web chat, delivering timely guidance during peak enrolment.

You will join a supportive Student Engagement team, gaining valuable experience in student support, administration, and higher education while collaborating with academic and specialist staff to ensure a positive student journey.

Qualifications

• Experience delivering excellent customer service in a customer-facing environment (retail, hospitality, education or similar).
• Strong communication and interpersonal skills, with the ability to build rapport and provide support over the phone, email, and online channels.
• Excellent attention to detail and a high level of accuracy when completing administrative tasks.
• Sound computer skills, including Microsoft Office applications, and the ability to learn new systems quickly.

Responsibilities

• Respond to student enquiries across various service channels.
• Proactively engage with students via inbound/outbound calls, web chat, emails, and other platforms.
• Complete administrative tasks and data entry accurately.
• Assist with re-enrolments and provide course sequence advice.
• Liaise with academic and specialist staff to ensure students are properly supported.
• Apply policies and procedures to provide accurate, timely advice.

Skills

Customer service

Communication

Attention to detail

Microsoft Office

Teamwork

Adaptability

Positive attitude

Willingness to learn

Onsite Brisbane

Tools

Microsoft Office

Job description

Student Engagement Advisor (12 week contract)

At ACAP we change lives. We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers.

ACAP University College, part of the leading global education provider Navitas, is Australia's leading independent tertiary education provider, delivering accredited courses in psychology, social work, counselling, coaching, criminology, law, and business management and leadership (MBA).

Company Description

At ACAP we change lives. We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers.

Job Description

Join our Student Engagement team as a Student Engagement Advisor on a 12-week fixed-term contract commencing 4 January 2027. This is a fantastic opportunity for a recent graduate or someone looking to transition from retail, hospitality, customer service, or other people-focused roles into a professional office environment.

In this role, you'll support students throughout their study journey by responding to enquiries, providing advice, and working closely with academic and specialist teams. You'll gain valuable experience in customer service, administration, student support, and higher education while being part of a friendly and supportive team.

This role is primarily focused on responding to student enquiries via phone, email, web chat, and other communication channels, helping us provide additional support during our peak enrolment period.

Be part of a close-knit team dedicated to delivering exceptional student experiences and helping students succeed.

Why This Role Could Be Right for You

• Great opportunity to gain office-based professional experience.
• Ideal for recent graduates or those looking to move from retail, hospitality, or customer service roles into a corporate environment.
• Build your communication, administration, and problem-solving skills.
• Receive training and support from an experienced Student Engagement team.
• Make a genuine difference in students' educational journeys.

Key Responsibilities

• Respond to student enquiries across various service channels.
• Proactively engage with students via inbound/outbound calls, web chat, emails, and other platforms.
• Complete administrative tasks and data entry accurately.
• Assist with re-enrolments and provide course sequence advice.
• Liaise with academic and specialist staff to ensure students are properly supported.
• Apply policies and procedures to provide accurate, timely advice.

Qualifications

In addition to a student-first approach, you'll be able to demonstrate:

• Experience delivering excellent customer service in a customer-facing environment (retail, hospitality, call centre, education or similar).
• Strong communication and interpersonal skills, with the ability to build rapport and provide support over the phone, email, and online channels.
• Excellent attention to detail and a high level of accuracy when completing administrative tasks.
• Sound computer skills, including Microsoft Office applications, and the ability to learn new systems quickly.
• The ability to work collaboratively as part of a team while remaining adaptable and organised in a fast-paced environment.
• A positive attitude, willingness to learn, and commitment to providing an outstanding student experience.
• Availability to work onsite at our Brisbane West End campus between 8:00am and 4:00pm, Monday to Friday.

Additional Information

ACAP focuses on shared values and strengths across our teams, you will work together with others committed to transforming lives through education in a purpose-driven, engaging, and supportive team environment.

At ACAP our employee perks and benefits include:

• Unlimited global career opportunities across the Navitas portfolio
• Salary packaging and novated leasing
• 2 paid volunteer days per year for your passionate causes
• Up to 50% scholarships are available to staff enrolled in ACAP courses
• Health & well-being packages including free counselling and well-being specialist support for employees and family members
• Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
• Access to LinkedIn Learning and professional development opportunities

Diversity Equity and Inclusion:

ACAP, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.

Join us in making the world a better place!

About Navitas

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.