National Course Advisor

Navitas; Sydney; In loco; AUD 70.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working arrangements

Scholarships for employees (up to 50%)

LinkedIn Learning access

Health and wellbeing support

Descrizione del lavoro

ACAP University College, part of the Navitas network, is seeking a National Course Advisor to guide prospective students through study options and admissions. In a fast-paced contact centre, you will manage a portfolio of inquiries, deliver accurate course guidance, and drive enrolment outcomes with high-quality service.

You will build rapport, ask thoughtful questions, and apply a proven student engagement process while collaborating with admissions and recruitment teams to support potential

Competenze

• Strong communication and interpersonal skills with the ability to build trust.
• Experience working towards sales targets, KPIs, or performance outcomes.
• Organisational skills to manage follow-up activity and workload.
• Willingness to learn, accept feedback, and apply coaching.
• Familiarity with CRM or customer service platforms such as Salesforce.

Mansioni

• Connect with prospective students who have expressed interest in studying and help them explore opportunities.
• Manage and progress a portfolio of prospective students through outbound engagement and follow-up.
• Build trust through conversations that uncover goals, motivations, and circumstances.
• Guide students through course selection, admissions requirements, and application processes.
• Apply consultation and enrolment frameworks to deliver a consistent student experience.
• Maintain records across CRM and enrolment systems.
• Contribute to enrolment targets through pipeline management and quality conversations.
• Collaborate with admissions, training, performance, and recruitment teams.
• Participate in coaching, training, and continuous improvement activities.

Conoscenze

Relationship building

Results focus

Process & pipeline discipline

Coachability

Tech-savvy (CRM)

Team player

Adaptability

Strumenti

Salesforce

Descrizione del lavoro

At ACAP University College, we believe meaningful careers start with meaningful education.

As Australia's leading independent provider of human-centred education, we help students prepare for careers that make a positive difference in the lives of others. Through courses in psychology, counselling, social work, criminology, coaching, law, and leadership, our students develop the skills, confidence, and practical experience needed to succeed in their chosen profession.

Part of the global Navitas network, ACAP University College combines academic excellence with applied learning, creating opportunities for students to turn their ambitions into careers with purpose.

Every year, thousands of prospective students contact ACAP while considering one of the most important decisions of their lives. That's where our people make a difference, supporting prospective students with confidence, professionalism, and care as they take the next step towards their future.

Job Description

About the Role

Every conversation starts with someone who has already taken the first step.

They've attended an event, submitted an enquiry, downloaded information, or expressed an interest in studying. They're exploring their options and looking for guidance on what comes next.

As a National Course Advisor, you'll proactively connect with prospective students, helping them explore their study options and make informed decisions about their future. Working within a fast-paced contact centre environment, you'll engage with prospective students across multiple channels, build meaningful relationships, and provide accurate course and admissions guidance.

This role combines the satisfaction of helping people make important decisions with the accountability of working towards enrolment outcomes. Success comes from building rapport, asking thoughtful questions, actively listening, and consistently applying a proven student engagement process. You'll manage your own portfolio of prospective students, guiding them through the enrolment journey while delivering a high standard of service and contributing to enrolment targets.

While each National Course Advisor is responsible for managing their own pipeline and outcomes, success is built on teamwork. We operate within a collaborative environment where advisors actively support one another to ensure prospective students receive timely assistance and a consistently positive experience. When one team member is ahead, they help others move forward. When additional support is needed, the team steps in. We celebrate individual achievement, but we succeed together.

If you enjoy meaningful conversations, thrive in a structured environment, are motivated by achieving results, and value being part of a supportive high-performing team, this could be the role for you.

What You'll Be Doing

• Connect with prospective students who have already expressed an interest in studying, helping them explore opportunities and understand their options.
• Manage and progress a portfolio of prospective students through regular outbound engagement and consistent follow-up.
• Build trust through meaningful conversations that uncover individual goals, motivations, and circumstances.
• Guide prospective students through course selection, admissions requirements, application processes, and future career pathways.
• Apply established consultation and enrolment frameworks designed to deliver a consistent student experience and strong enrolment outcomes.
• Maintain accurate records and documentation across CRM and enrolment systems.
• Contribute to enrolment targets through effective pipeline management, quality conversations, and disciplined follow-up.
• Collaborate with admissions, training, performance, and recruitment teams to support students from enquiry through to enrolment.
• Participate in coaching, training, and continuous improvement activities that support both personal and team success.

What Success Looks Like

Successful National Course Advisors don't rely on pressure or sales tactics. They are curious, disciplined, and coachable. They build trust quickly, listen carefully, and consistently follow proven processes. They understand that strong outcomes come from meaningful conversations, effective follow-up, and doing the fundamentals well every day.

They take ownership of their performance while recognising that a great student experience is a shared responsibility. They contribute positively to team success, support their colleagues when needed, and are comfortable seeking support when they need it themselves. Above all, they trust the process, remain focused on the student, and understand that consistent execution delivers exceptional results.

Qualifications

Who We Are Looking For

We're seeking a motivated and goal-driven individual with:

• Relationship Building Skills: Strong communication and interpersonal skills, with the ability to build trust and connect with people from diverse backgrounds.
• Results Focus: Experience working towards sales targets, KPIs, or performance outcomes in a sales, service, or contact centre environment.
• Process & Pipeline Discipline: Strong organisational skills with the ability to manage follow-up activity, prioritise workload, and consistently execute proven processes.
• Coachability & Continuous Improvement: A willingness to learn, embrace feedback, and apply coaching to achieve stronger outcomes.
• Tech-Savvy Approach: Familiarity with CRM, sales, or customer service platforms such as Salesforce.
• Team Player Mentality: Comfortable taking ownership of individual results while contributing to a collaborative team environment with shared goals.
• Adaptability & Resilience: Able to thrive in a fast-paced environment and adapt to evolving systems, processes, and priorities.

If you enjoy meaningful conversations, are motivated by achieving results, and want to help prospective students take the next step towards their future, we'd love to hear from you.

Additional Information

At ACAP, you'll join a purpose-driven organisation committed to helping students build meaningful careers and make a positive difference in the lives of others. As part of the global Navitas network, you'll work alongside passionate and supportive colleagues in a collaborative environment that values both individual contribution and team success.

At ACAP, our employee benefits include:

• $77,500 salary + 12% superannuation + commission paid three times annually
• Unlimited career opportunities across the global Navitas network
• Flexible working arrangements
• Salary packaging and novated leasing
• Up to 50% scholarships for eligible employees enrolled in ACAP courses
• Health and wellbeing support for employees and immediate family members
• Discounts on gym memberships, private health insurance, travel, entertainment, and retail partners
• Access to LinkedIn Learning and professional development opportunities

Diversity, Equity & Inclusion

ACAP, as part of Navitas, is committed to building a diverse, equitable and inclusive workplace. We welcome applications from people of all backgrounds, identities, experiences, and abilities, and are committed to creating an environment where everyone feels respected, supported, and able to thrive.