Student Engagement Advisor

Navitas; Perth; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Unlimited global career opportunities

Salary packaging

Volunteer days (2 per year)

Scholarships up to 50%

Health & wellbeing packages

Gym discounts

LinkedIn Learning access

Zusammenfassung

ACAP University College, part of Navitas, is Australia’s leading independent tertiary education provider. ACAP focuses on helping students succeed by providing expert student engagement support.

The Student Engagement Advisor will respond to inquiries, guide enrolments, and liaise with academic staff to ensure timely, accurate advice delivered in a friendly, professional manner. From the Perth Northbridge campus, you will handle inbound and outbound contacts during core hours 8am–4pm,

Qualifikationen

• Proven track record in inbound customer service.
• Excellent attention to detail and accuracy in admin work.
• Proficient in MS Office; familiar with student records software.

Aufgaben

• Respond to student enquiries across service channels.
• Engage with students via calls, chats, emails, and other platforms.
• Complete administrative tasks and data entry accurately.
• Assist with re-enrolments and provide course sequence advice.
• Liaise with academic and specialist staff to ensure student support.
• Apply policies to provide timely, accurate advice.

Kenntnisse

Customer service

Attention to detail

MS Office

Student records software

Teamwork

On-site availability

Jobbeschreibung

Company Description

At ACAP we change lives. We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers.

ACAP University College

part of the leading global education provider Navitas, is Australia's leading independent tertiary education provider, delivering accredited courses in psychology, social work, counselling, coaching, criminology, law, and business management and leadership (MBA).

Job Description

Join our dynamic Student Engagement team as a Student Engagement Advisor. In this role, you’ll provide professional advice and services, while collaborating with academic and specialist colleagues to ensure students succeed in their studies.

Be part of a close-knit team dedicated to delivering exceptional support and guidance.

Key Responsibilities:

• Respond to student enquiries across various service channels.
• Proactively engage with students via inbound/outbound calls, web chat, emails, and other platforms.
• Complete administrative tasks and data entry accurately.
• Assist with re-enrolments and provide course sequence advice.
• Liaise with academic and specialist staff to ensure students are properly supported.
• Apply policies and procedures to provide accurate, timely advice.

Qualifications

In addition to a student-first approach, it is essential you can demonstrate:

• Proven track record of delivering exceptional customer service in an inbound call centre setting
• Excellent attention to detail and high level of accuracy in all administrative activities
• Demonstrated computer literacy including advanced MS Office suite and ideally student records software
• Ability to work as part of a team and in a way that is flexible and adaptable
• Availability during core business hours of 8am - 4pm, Monday to Friday to work onsite, at the Perth campus in Northbridge

Additional Information

ACAP focuses on shared values and strengths across our teams, you will work together with others committed to transforming lives through education in a purpose-driven, engaging, and supportive team environment.

At ACAP our employee perks and benefits include:

• Unlimited global career opportunities across the Navitas portfolio
• Salary packaging and novated leasing
• 2 paid volunteer days per year for your passionate causes
• Up to 50% scholarships are available to staff enrolled in ACAP courses
• Health & well-being packages including free counselling and well-being specialist support for employees and family members
• Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
• Access to LinkedIn Learning and professional development opportunities

Diversity Equity and Inclusion:

ACAP, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.

Join us in making the world a better place!

About Navitas

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.