Strategic Territory Growth Lead

Accenture Australia; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Job summary

Accenture Australia is seeking a Customer Interaction Management professional to build strong relationships with customers, support onboarding, and drive product adoption. You will assist in expanding usage, identify growth opportunities, and coordinate across teams to resolve issues and ensure satisfaction.

This role emphasizes post‑sales engagement, effective communication, and collaboration with cross‑functional teams to improve customer experience in a dynamic environment.

Qualifications

• Expert proficiency in Customer Interaction Management.
• Advanced proficiency in B2B Sales.
• Minimum of 2 years of experience in related skills.
• High School Diploma/GED in relevant field of studies.

Responsibilities

• Build and nurture strong relationships with existing customers to support onboarding and product adoption.
• Assist customers in expanding their usage of products by identifying opportunities for growth and renewal.
• Troubleshoot customer issues and coordinate with appropriate teams to ensure timely resolution.
• Conduct post‑sales interactions including inbound and outbound communications to maintain customer satisfaction.
• Collaborate with cross‑functional teams to enhance customer experience and address challenges effectively.

Skills

Customer Interaction Management

B2B Sales

2+ years experience

Education

High School Diploma/GED

Job description

Accenture Australia is seeking a Customer Interaction Management professional to build strong relationships with customers, support onboarding, and drive product adoption. You will assist in expanding usage, identify growth opportunities, and coordinate across teams to resolve issues and ensure satisfaction.

This role emphasizes post‑sales engagement, effective communication, and collaboration with cross‑functional teams to improve customer experience in a dynamic environment.