Customer Strategy Lead – Growth & Experience

Accenture PLC; Melbourne; On-site; AUD 140,000 - 210,000; Full time

Job summary

Accenture PLC is seeking a Customer Strategy Manager to join the Marketing Advisory and Customer Technology team in Melbourne. You will shape holistic customer strategies for growth accounts, coach junior team members, and apply strong business acumen to ensure work is excellent and commercially viable.

You will lead client-facing engagements, run workshops, and create roadmaps, performance reports, and customer journey maps.

Qualifications

• 8+ years’ experience in a strategy role within an agency or consultancy environment.
• Excellent written and verbal communication skills, both internally and with clients.
• Proven ability to engage and influence senior stakeholders within a business.
• Strong facilitation skills and the ability to problem-solve in real time, including in front of a room.
• Project management expertise: timelines, milestones, risk tracking, and deliverable ownership.
• Exposure to omnichannel orchestration and channel ROI analysis.
• Experience in competitive benchmarking and market insight generation.
• Knowledge of martech ecosystems and integration.
• Tertiary qualifications in a related field.

Responsibilities

• Solve client business problems through deep strategic experience and a human-centred design approach.
• Lead highly collaborative, client-facing engagements, including running meetings and workshops to align diverse stakeholder groups.
• Create high-quality baseline strategy artefacts that meet or exceed expected standards, such as roadmaps, performance reporting, research briefs and customer journey maps.
• Develop holistic, end-to-end strategies for growth accounts that can be delivered by delivery teams.
• Design, host and facilitate client workshops that translate ambiguity into clear direction.
• Build roadmaps in partnership with delivery managers and client stakeholders.
• Support sales as a Strategy subject matter expert on opportunities, applying strong business acumen to link strategy to commercial outcomes.
• Bring a creative, problem-solving mindset to engagements, thinking laterally and iteratively to open up new possibilities and value for clients.

Skills

Strategy leadership

Client-facing

Stakeholder engagement

Facilitation

Project management

Omnichannel orchestration

Market insights

Martech knowledge

Problem solving

Education

Tertiary qualifications in a related field

Job description

Accenture PLC is seeking a Customer Strategy Manager to join the Marketing Advisory and Customer Technology team in Melbourne. You will shape holistic customer strategies for growth accounts, coach junior team members, and apply strong business acumen to ensure work is excellent and commercially viable.

You will lead client-facing engagements, run workshops, and create roadmaps, performance reports, and customer journey maps.