B2B Territory Growth & Renewal Specialist

Accenture PLC; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Accenture is seeking a skilled Customer Interaction professional in Melbourne, Australia to help onboard customers, drive product adoption, and nurture strong relationships across teams.

You will assist customers in expanding usage, troubleshoot issues with cross-functional teams, and support post-sales communications to ensure satisfaction. The role requires 2+ years in related skills and a high school diploma.

Qualifications

• Expert proficiency in Customer Interaction Management.
• Advanced proficiency in B2B Sales.
• A minimum of 2 years of experience in relevant related skills.
• High School Diploma/GED in relevant field of studies.

Responsibilities

• Build and nurture strong relationships with existing customers to support onboarding and product adoption.
• Assist customers in expanding their usage of products by identifying opportunities for growth and renewal.
• Troubleshoot customer issues and coordinate with appropriate teams to ensure timely resolution.
• Conduct post-sales interactions including inbound and outbound communications to maintain customer satisfaction.
• Collaborate with cross-functional teams to enhance customer experience and address challenges effectively.

Skills

Customer Mgmt

B2B Sales

Experience 2+ yrs

Education

High School Diploma

Job description

Accenture is seeking a skilled Customer Interaction professional in Melbourne, Australia to help onboard customers, drive product adoption, and nurture strong relationships across teams.

You will assist customers in expanding usage, troubleshoot issues with cross-functional teams, and support post-sales communications to ensure satisfaction. The role requires 2+ years in related skills and a high school diploma.