Strategic Fleet Account Manager

Toyota Finance Australia; Brisbane; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible hours and workspaces

Career development

26 weeks paid primary carers leave & 8

Wellness facilities & EAP

Paid volunteer days

Employee Car Benefit Scheme

Job summary

Toyota Finance Australia is seeking a Relationship Account Manager to join our Fleet Management team in Milton, Qld. You will build and grow strategic customer relationships, drive retention and profitability, and develop Customer Value Plans that deliver tangible outcomes for customers and Toyota.

The role requires exceptional communication, strong presentation skills, and the ability to lead customer meetings and business reviews.

Qualifications

• Exceptional communication and stakeholder engagement skills.
• Strong presentation and facilitation skills.
• Consultative and commercially minded approach.
• Excellent organisation and time management skills.
• A proactive, self-motivated mindset and passion for building lasting customer relationships.
• Experience or knowledge within the fleet management, finance and/or automotive industry.

Responsibilities

• Managing and growing an assigned portfolio of customers.
• Driving customer retention, business expansion and upsell opportunities across fleet management and mobility solutions, including KINTO.
• Achieving sales and performance targets across settlements, margins, fee income and other key business measures.
• Developing and maintaining strategic Customer Value Plans to identify growth opportunities.
• Analysing fleet portfolio data to deliver tailored recommendations and customised solutions.
• Building and maintaining strong relationships with key stakeholders, including customers, dealers, suppliers and OneToyota partners.
• Conducting engaging customer meetings, business reviews and presentations that add value.
• Proactively managing portfolio risk and ensuring compliance across credit, arrears and related areas.

Skills

Communication & stakeholder engagement

Presentation & facilitation

Consultative, commercial mindset

Organisation & time management

Proactive, self-motivated

Fleet management/finance/auto industry

Job description

Toyota Finance Australia is seeking a Relationship Account Manager to join our Fleet Management team in Milton, Qld. You will build and grow strategic customer relationships, drive retention and profitability, and develop Customer Value Plans that deliver tangible outcomes for customers and Toyota.

The role requires exceptional communication, strong presentation skills, and the ability to lead customer meetings and business reviews.