Relationship Manager

Toyota Finance Australia Ltd; Brisbane; Sur place; AUD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Flexible hours

Career development

Wellness & EAP

Volunteer days

Great place to work

Résumé du poste

Toyota Finance Australia is seeking a driven Relationship Account Manager to join the Fleet Management team in Milton, Qld. You will nurture and grow strategic customer relationships, delivering Customer Value Plans that drive profitability for both customers and Toyota Fleet Management.

This max-term role is based in Milton and runs through October 2027. You will build deep customer insights, drive cross-sell opportunities, and lead business reviews with key stakeholders to sustain long-term

Qualifications

• Proven ability to build and nurture strategic customer relationships.
• Strong communication and stakeholder engagement skills.
• Experience or knowledge in fleet management, finance or automotive sectors.

Responsabilités

• Manage and grow an assigned portfolio of customers across the Toyota family value chain.
• Drive customer retention, business expansion and upsell across fleet management and mobility solutions including KINTO.
• Achieve sales and performance targets across settlements, margins and fee income.
• Develop and maintain strategic Customer Value Plans to identify growth opportunities.
• Analyse fleet portfolio data to deliver tailored recommendations and solutions.
• Build and maintain relationships with customers, dealers, suppliers and OneToyota partners.
• Lead engaging customer meetings, business reviews and presentations that add value.
• Proactively manage portfolio risk and ensure compliance in credit, arrears and residual values.

Connaissances

Relationship management

Communication

Stakeholder engagement

Presentation

Time management

Fleet/auto industry knowledge

Description du poste

What you'll contribute

Toyota Finance Australia (TFA) is looking for a driven and customer-focused Relationship Account Manager to join our Toyota Fleet Management team. In this role, you'll build, nurture and grow strategic customer relationships, helping drive business growth, customer retention and long-term profitability. You'll develop a deep understanding of your customers' businesses and create innovative Customer Value Plans that deliver meaningful outcomes for both our customers and Toyota Fleet Management. This is an exciting opportunity to work with a well-established portfolio while contributing to the continued growth of the Toyota ecosystem and value chain.

This role is based at Milton, Qld and is a max term role until October 2027.

How you'll make an impact

• Managing and growing an assigned portfolio of customers, identifying opportunities to increase penetration across the Toyota family and value chain.
• Driving customer retention, business expansion and upsell opportunities across fleet management and mobility solutions, including KINTO.
• Achieving sales and performance targets across settlements, margins, fee income and other key business measures.
• Developing and maintaining strategic Customer Value Plans to identify growth opportunities and strengthen customer partnerships.
• Analysing fleet portfolio data to deliver tailored recommendations and customised solutions that meet customer needs.
• Building and maintaining strong relationships with key stakeholders, including customers, dealers, suppliers and OneToyota partners.
• Conducting engaging customer meetings, business reviews and presentations that add value and support long-term partnerships.
• Proactively managing portfolio risk and ensuring compliance across areas such as credit, arrears, residual values and acceptable goods requirements.

Your attributes

• Exceptional communication and stakeholder engagement skills, with the ability to build credibility and influence at all levels.
• Strong presentation and facilitation skills, with confidence leading customer meetings and business reviews.
• A consultative and commercially minded approach, backed by curiosity and strong questioning skills to uncover customer needs and identify opportunities.
• Excellent organisation and time management skills, with the ability to balance competing priorities and work autonomously.
• A proactive, self-motivated mindset and a passion for building lasting customer relationships.
• Experience or knowledge within the fleet management, finance and/or automotive industry will be highly regarded.

Applications close 8th November 2026.

For any queries- please reach out to Shaista Khan, Talent Acquisition Partner Life at Toyota &

What we offer you

• Flexible hours and workspaces
• Career Development 26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers
• Wellness facilities & Employee Assistance Program (private coaching available to you and your family)
• Paid volunteer days to support your community / Employee Community Grants Fund Employee Car Benefit Scheme
• Building a great place to work

We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets.

You're welcome to find out more by visiting our careers page: https://tfacareers.com.au/

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements. Toyota is an endorsed employer for all women. Please review the Work180 website for further information. Come with us and help create the future