Strategic Relationship Manager Fleet & Mobility

Toyota Finance Australia; Western Australia; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible hours and workspaces

Career Development

Wellness facilities

Volunteer days

Employee Car Benefit Scheme

Job summary

Toyota Finance Australia is seeking a driven Relationship Account Manager to build, nurture and grow strategic customer relationships within the Toyota Fleet Management team. You will deliver Customer Value Plans, drive retention, and seek opportunities across fleet management and mobility solutions.

You will manage an assigned portfolio, engage stakeholders, and present tailored recommendations to meet customer needs while achieving growth and profitability targets.

Qualifications

• Experience or knowledge within the fleet management, finance and/or automotive industry.
• Exceptional communication and stakeholder engagement skills, with the ability to build credibility and influence at all levels.
• Strong presentation and facilitation skills, with confidence leading customer meetings and business reviews.
• A consultative and commercially minded approach, backed by curiosity and strong questioning skills to uncover customer needs and identify opportunities.
• Excellent organisation and time management skills, with the ability to balance competing priorities and work autonomously.
• A proactive, self-motivated mindset and a passion for building lasting customer relationships.

Responsibilities

• Managing and growing an assigned portfolio of customers, identifying opportunities to increase penetration across the Toyota family and value chain.
• Driving customer retention, business expansion and upsell opportunities across fleet management and mobility solutions, including KINTO.
• Achieving sales and performance targets across settlements, margins, fee income and other key business measures.
• Developing and maintaining strategic Customer Value Plans to identify growth opportunities and strengthen customer partnerships.
• Analysing fleet portfolio data to deliver tailored recommendations and customised solutions that meet customer needs.
• Building and maintaining strong relationships with key stakeholders, including customers, dealers, suppliers and OneToyota partners.
• Conducting engaging customer meetings, business reviews and presentations that add value and support long-term partnerships.
• Proactively managing portfolio risk and ensuring compliance across areas such as credit, arrears, residual values and acceptable goods requirements.

Skills

Fleet management

Finance knowledge

Automotive industry

Stakeholder engagement

Presentation skills

Account management

Job description

Toyota Finance Australia is seeking a driven Relationship Account Manager to build, nurture and grow strategic customer relationships within the Toyota Fleet Management team. You will deliver Customer Value Plans, drive retention, and seek opportunities across fleet management and mobility solutions.

You will manage an assigned portfolio, engage stakeholders, and present tailored recommendations to meet customer needs while achieving growth and profitability targets.