Strategic B2B SaaS Account Manager (AU)

Jodie Inc.; Australia; Remote; AUD 220,000 - 275,000; Full time

Job summary

Jodie AI is seeking a role-based in Australia to manage a portfolio of business customers for Jodie, aligning with Sydney business hours and driving renewal forecasts and expansion opportunities.

You will own account plans, discuss commercial terms in everyday language, and collaborate with product and engineering to resolve customer issues while building trusted relationships and a robust expansion pipeline.

Qualifications

• Retain and grow a B2B SaaS or recurring revenue portfolio.
• Confidently discuss commercial terms and explain technical products clearly.
• Use data, CRM hygiene and forecasting to guide decisions.

Responsibilities

• Own a portfolio of business customers with clear success plans and renewal forecasts.
• Spot risk early and agree a practical recovery plan.
• Grow accounts through locations, workflows and integrations with a clear business case.
• Bring customer issues to product/engineering and close the loop.

Skills

Account management

B2B SaaS

Forecasting

CRM experience

Tools

CRM systems

Job description

Jodie AI is seeking a role-based in Australia to manage a portfolio of business customers for Jodie, aligning with Sydney business hours and driving renewal forecasts and expansion opportunities.

You will own account plans, discuss commercial terms in everyday language, and collaborate with product and engineering to resolve customer issues while building trusted relationships and a robust expansion pipeline.