Strategic Account Manager – SaaS Growth (Sydney)

Reapit; Sydney; Hybride; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Flexible working policy

Résumé du poste

Reapit is seeking an Account Manager in Sydney to lead client relationships across a portfolio of estate agencies. You will conduct deep-dive client sessions, uncover needs, and propose solutions while managing the pipeline forecast and revenue growth.

You will collaborate with internal teams, maintain accurate client data in Salesforce and Monday, and drive initiatives to reduce churn and expand product usage. The role supports a flexible, hybrid working arrangement from the Sydney office.

Qualifications

• Must reside in Sydney area.
• Strong organisation and time management skills.
• 3–5 years in a similar role.
• Trustworthy with a positive can‑do attitude.
• Strategic with a growth mindset to expand customer spend.
• Team player with self‑motivation and a strong work ethic.
• Proven track record of meeting/exceeding targets and KPIs.
• Excellent presentation and communication skills.
• Experience with technology/SaaS.

Responsabilités

• Follow a regular cadence of meetings with portfolio clients.
• Conduct client deep dives and check-ins, online or face‑to‑face.
• Uncover business requirements and internal relationships within each client site.
• Provide solutions addressing client needs and discuss commercial realities.
• Maintain monthly forecast based on current pipeline and manage portfolio growth.
• Keep data records in Salesforce and Monday up-to-date.
• Collaborate with internal teams to achieve agreed outcomes.
• Escalate and resolve client concerns promptly and empathetically.

Connaissances

Client relationships

Forecasting

Sales & upsell

Time management

Team collaboration

Outils

Salesforce

Monday.com

Description du poste

Reapit is seeking an Account Manager in Sydney to lead client relationships across a portfolio of estate agencies. You will conduct deep-dive client sessions, uncover needs, and propose solutions while managing the pipeline forecast and revenue growth.

You will collaborate with internal teams, maintain accurate client data in Salesforce and Monday, and drive initiatives to reduce churn and expand product usage. The role supports a flexible, hybrid working arrangement from the Sydney office.